Reviews for McDonald's in Hoover, AL
Usually they're pretty good about service and accuracy but this morning after driving 40 minutes to work, I ordered a sausage... biscuit with cheese. I open it up and it's just cheese. As if anyone in their right mind would drive drive McDonald's and pay$10 for a slice of cheese and a biscuit. Read more
Met friends here for quick lunch before the mall. Food was standard Mc d fare. Entry to store is hazardous and parking is a... nightmare. Weird, difficult to navigate and drive thru blocks parked cars in Read more
Ordered a #7 combo and 2 orders of the Spicy Crispy Chicken combo. Fries were good, sweet tea was good. No sauce on the chicken... sandwiches so they were very dry, the buns tasted microwaved and kinda tuff. I was disappointed. But the customer service wasamazing. Read more
Female employees are very opinionated and talk about the customers very loudly when working. I'm certain that they know that... people can hear them talking about others. When I received my hot fudge sundae it had onions and meat in it (???). 6/12/218:30 pm.- Lady with raspy voice (like it was strained from yelling) was yelling at employees, talking loud about customers atthe drive thru. I waited at the counter and as usual they ignored us. I spoke to a Mexican employee who looked like a custodianand he told the ladies "We need help" and the ladies looked at him like he was crazy. When I received my order the Fry bag wasupside down in the bag. I told the person who gave it to me and it was corrected. I observed an employee wiping down the frenchfry holding area with a filthy white rag with brown and black stains on it then pouring a fresh batch of fries into that bin. AsI was typing this a customer came inside and addressed the lady's at the drive thru window saying "you don't have to be so rude"I shot video of this event for a record of the encounter. This is not proper McDonald's etiquette. 6/18/22 6:30pm: Tables werefilthy. Large roach on the floor near dining tables and entrance to childrens play area. All hand sanitizer stations were empty.In men's restroom the paper towel dispenser was hanging open with the towel roll inside sitting at an angle unrolled. The clerksaid they had no clean food trays to give to dine-in customers. Ice dispenser was almost empty. Ketchup tray on front counterhad old gummy material all over the outside. Some of ketchup packets were stuck together with different color sticky condimentmaterial all over them. Employees still yell at each other despite a number of them are relatively new. French fries were dumpedin my bag. 7/2/22 (4th of July weekend): Employees said that they could not make any burgers or chicken sandwiches. Customerswere only offered chicken nuggets and french fries. An employee was standing at the fro Read more
The team working at 7:24PM @ 7/7 today was PHENOMENAL! The girl working Drive-thru had a line but took the time to help an... elderly couple order off the kiosk. She answered their questions then hurried back to help her team. Those women were GRINDING!Excellent service! Read more
The food was good but the service was lackin very much. We ordered on the touchscreens and the screen read take your seats and... the food will be brought out but they only brought it to the front counter and when my daughters went to go get it one of mykids asked a question and was ignored so the workers could get back to the conversation and they were not busy because we werethe only customers until one other person came in and the workers and customer had a great conversation and seemed to be morewelcome than our party of 4. Could have been a race thing though i guess. Plus i went to the restroom and it was nasty and myfiance saus the womens restroom was too so it seems to me they thought the job they are supposed to do is talk amongst eachother and nothing to do with customer service.. Read more
I visited this McDonald's today. I bought my baby a chicken nugget happy meal. My other kid a big mac. I had a caramel... frappuccino and look what I saw... I'm very irate. That's why I always check my food and never eat in the dark. Be cautious. Beare. Read more
My food was excellent. Some of the best mcdonalds I've had since I moved to Alabama. I tend to stay away from mcdonalds down... here, but this one does a good job Read more