Reviews for Uncle John's Bar-B-Que in Homewood, IL
POOR Customer Service: 1. My colleague called to place an order to be picked up and the manager told her "You're not done. I... hate group orders. I have a line in front of me." 2.Once my colleague arrived the same guy told her "I was about to give yourfood away--you're late." 3. Once my colleague returned to work we discovered that an ordered item was missing. The receiptreflected she'd paid for it. She called to report this and indicated that I'd arrive between 3:15 and 3:30 to pickup the itemand provided my name. No apology was given to my colleague. 4. I arrived at the restaurant at 3:22 p.m. and provided my name andthe item I was picking up. STILL NO APOLOGY WAS GIVEN. I was told "Okay, hold on a minute." One young man was talking andpacking a bag of food while another waved a customer to get out of their car to come in to collect food. After 5 minutes, Iasked "Is the dirty rice actually ready or are you preparing it?" The response was "It's right here" pointing to a to-gocontainer on the counter and then placing it in a bag without a single 'sorry about that' or 'we apologize for the wait'. LOWQUALITY Food: 1. Chicken tasted as if it were fried in the same oil used for chicken in 2019 2. Ribtips were not tender and hadan okay taste I find this establish to be an utter disgrace to the community and will NOT support it ever again! Oftentimes weare encouraged to support Black businesses but apparently the owners and employees of Uncle John's fail to realize that peopledesire good service and patronizing establishments who treat their customers with respect and gracious hospitality (I wasn'teven greeted when I approached the cash register when I entered the restaurant) regardless of the owner's skin color. Duebetter, please, because right now you are an embarrassment to excellent black businesses on the area and if you keep up thisunacceptable behavior you'll soon find yourself with NO customers. Read more
This place is horrible they bbq sauce is watered down there is no type of taste to their meat spoke with the cook he was very... rude and told me the bbq sauce is the taste it taste as if they are trying to stretch the sauce everyone that works here is veryrude and they do not issue refunds the cashier does not have any professionalism about her PLEASE PLEASE DO NOT SPEND YOUR MONEYHERE after speaking to the owner whom was very rude and ignorant took no accountability or even wanted to here criticism Iasked if she read the reviews she stated yes so how as a business owner you are ok with all of these bad reviews if you noticednot one review has been responded to?please read every review before purchasing every review I have seen on here speaks of howdisgusting this place is there is no way they have this many bad review and are still in business or have not tried to make achange to their recipe I had to give my food to a homeless man I seen walking so my money wouldn?t go to waste Read more
Homewood location: Ordered a Jumbo rib tip and 2 chicken wing dinner. Unfortunately, I have to give a 2 star for taste. The rib... tasted old considering it was after 3pm. One of the cooks was eating outside and tossed his container in the outside garbagecan and didn't wash his hands upon entering the store and proceeded to eat chicken with his bare hands. I complained to thecashier and she didn't addressed the observation. I should have followed my instinct and left. $40.00 of waste. I tossed outthe food. Read more
Ordered small tip. It consists of 7 tips maybe hand full of fries. My first time ordering from them. DEFINITELY last. Tried... calling to talk to someone but no answer. VERY disappointed VERY. 15dollars for small tip. Food not that good either. Read more
This is in my opinion the best barbecue restaurant in the southwest suburbs. The ribtips are never too tough, they are... professional in the sense they give a real family vibe when you are there. The portions are outstanding (they don't load yourorder with fries) and the sauce is great! I have used their catering services as well for family and professional events. Read more
First time customer here, and sadly they gave me the wrong order. I ordered a small hot link with a mix of hot and mild sauce. ... When I got home I discovered they gave me rib tips instead. They were too far away from me to turn around and I was superhungry. I tasted a bit of it but it wasn't what I wanted so I didn't even eat the meal. When I called to inform them of theirmistake, the young man was silent after coughing for a minute. He then said " SO WHAT DO YOU WANT? To come in and get theorder?" What I wanted is for you to have made my order correctly the 1st time but since that didn't happen, you could at leastapologize for the inconvenience. Instead he said bring the food in with the receipt and didn't seem to care. I decided itwasn't worth my time, I'm not likely to patron here again. Read more
After reading the negative reviews, I still opted to try this place. The first staff who took our order was pleasant. The... second person, not so much. After waiting a very long time for our food, he saw us standing by the counter, walked up and justlooked at us. Very odd. He didn?t say anything, just glared. Soon we ascertained he wanted us to give him our receipt with ourorder number. Fast forward to the food. The rib tips were as leathery and burnt. The hot links were ok. We did receive 3 hotlinks in the jumbo size but 1 was shorter than the other 2. Read more
PLEASE DO NOT PATRONIZE THIS ESTABLISHMENT. Uncle Johns BBQ has terrible business practices, and they are not willing to take... accountability for their haphazardness. Firstly, they gave the me wrong order and charged me $45 dollars for some Turkey tipsthat were no more an $20- I also ordered 7 hot links and received NONE. I am aware of the policy that you need to check yourorder- and that they have a sign, however this is their way of not taking responsibility for their incompetence in basic readingand comprehension. Who messes up Turkey tips and Hot links?? On top of that, the food was especially lacklustre. I advise you toSTAY AWAY, but If you go there, no matter what- PLEASE CHECK YOUR ORDER. I am highly upset and disappointed. Read more