Reviews for Pollo Tropical in Homestead, FL
Very good food for a Pollo Tropical like usual but the atmosphere was very loud. It was like eating lunch at a construction... site. And the Cuban Ladies screaming at each other back and forth but not about the orders like life oriented stuff. And yellingat this one poor employee they just started on a Friday Lunch. Poor Girl the manage should have been there. Read more
This restaurant is horrible. The customer service is horrible. The manager and the cashier taking my order at the drive through... was horrible. I ending up not paying for my food and just left. I will never return to this pollo tropical again. And I will becalling corporate to complain. Read more
Unbelievable with all money Pollo Tropical makes every day, they have a order taker that look like from a 3rd world country. No... respect to the clients at all. Read more
If you like waiting then this is the place for you! I ordered online for pickup at 5:35pm and I didn't leave until 6:25 because... they deleted my order from their queue then decided to argue with me saying that I had just entered the store and wasn't waitingat the pickup location for 40 minutes. AND ON TOP OF THAT THEY FORGOT MY PLANTAINS. Do yourself a favor and spend the extra $4to have someone wait for you for delivery instead of doing it yourself. You won't get that hour back. Read more
Absolutely disgusting and very dissatisfied I asked first the new civiche dish got home and this is what I had .
30 minutes in the drive-through waiting for the driest piece of chicken, that is not even what I ordered. It came with the... smallest amount of dry rice and and my fried Yucca looks like it has been fried, refried, under fried, over fried. I don't evenknow what all this black stuff on it is, just gross. Avoid the Homestead Location at all costs. Read more
bad attention, long delay, dessert 4 leches (frozen)
Quick and easy. Foods okay. Homeless man was cleaning tables and collecting all left over food. My only concern were weather the... tables were released by a clean person. Didn't look like it as people were coming in and sitting down. Read more