Reviews for Chipotle Mexican Grill in Hoffman Estates, IL
I'm Very Disappointed Ordered A Burrito Bowl, Side Of Guac & Queso:At 9:30pm I Came In and They gave me someone else's order i... tried calling and I couldn't speak to anyone. Came in today explaining what happened showing my online conformation and theytried charging me for the guacamole and missed my queso again. Chipotle Needs To Do Better OVERPRICED + No Customer Service ???? Read more
The worst meal at any Chipotle I've ever been to. Meat was burned to a crisp on one side and dry throughout. The rice wasn't... seasoned at all. Even the guacamole was bad - 50% of it was one solid lump of avocado. Read more
09/14/22 I picked up my food. Let me know if this is what i order? Please see a picture
Absolute no @ this location. Bit into long strands of black hair in my burrito & immediately threw it away. ????????????
DO NOT GO HERE! Dirtiest restaurant ever! EAT AT YOUR OWN RISK. Food prep station is disguising, so messy and dirty, looks like... garbage and definitely not up to sanitary standards/heat. Tables/eating area not cleaned at all. Bits of food/trash are all overthe place. The real eye opener was when I saw A BIG BLACK COCKROACH SCURRY BY across the floor behind the registers/back area.At that point I just finished paying for my food as I was left shell-shocked, as I was leaving tossed the food in the trashright then and there. How is this place allowed to operate? Read more
Just terrible customer service. Just ordered chips and guacamole through the app hoping to just run in and grab it off the shelf... quick as I was under a time constraint. When I arrived my order was not ready but I waited there 5 minutes and then asked thecashier about my order. He asked my name and then told me they just got a large order right before me and that I'll have towait. At this point there was no one in line for food and about 5 available employees that could grab a order of chips andguacamole for me. After waiting there for 13 minutes they finally fulfilled the order before me and gave me my chips andguacamole. What a joke. Read more
I ordered a bowl, with EXTRA lettuce mind you and this is what I opened. This fake amerimex restaurant has the nerve to charge... extra but can?t PROVIDE extra. Then their lines don?t work to call and complain because they KNOW their service is clearlyhorrible. Worst bowl I have ever been given. Read more
Great staff, good portions- rarely any napkins available though. Good enough to be a regular place.