Reviews for Chipotle Mexican Grill in Hixson, TN
It always seems like we sneak up on them. 8:30PM, and they are out of nearly everything. As I was ordering this evening, the... girl was apologizing for all the beans looking so bad, no problem, but I ask for steak. Literally as I say that, anotheremployee swoops in and takes all the steak for a web order. My wifes burrito was already made, and they ask me if I?d like themto make more steak. Of course I say yes, but now my wife?s food is cold. Just horrible customer service. I asked to confirm theyclose at 10, they say yes. I ask for tea, they have already dumped for the evening and offer sweet tea in a can. No thanks. Allthe chairs are already stacked on the tables. I ask if the dining room is closed? They say no. So I have to get my own chairdown. Just an overall horrible experience that seems to be a recurring thing at this particular location. This was our last time?giving them another chance?. Read more
I love Chipotle, but this location does a poor job with carry out orders. My burrito was half wrapped with sour cream all over... the side of the foil. Read more
Me and my bf love chipotle, but this experience was just annoying. She gave up once scoop of everything I had to ask for an... extra scoop and when she did; no lie picked up like a half a scoop. She did that with our meats and rice. I never had thatproblem before and then it was $35 for like nothing in my bowl. Like I said we love chipotle but unfortunately won?t be comingback to this location. Read more
At first impression, the dining area was really dirty. There was food everywhere, garbage cans were over flowing and kitchen... piled up with bins. Having worked at Chipotle, I know how busy it can get so I assumed they had just had a rush of customers.Then we ordered. At first, the employees were pleasant and courteous. I ordered a double steak bowl with guacamole. The steakwas charred and dry. The steak is supposed to be cooked medium-well and was way over well done. Nonetheless, we ordered anddined in. After a bit. I went up to the counter and asked for extra mild and medium. The cashier proceeded to ring me up. I'venever been charged for extra sides so I asked if the sides were extra and she (the cashier) responded with attitude and said,"Oh, I guess you can just have them," and turned and walked away from me. I was really surprised because it was like a flippedswitch from nice and friendly to snarky. After sitting for a while, I realized that the dining area was not cleaned because theyjust weren't doing their job. There was only one or two customers that came in and a lot of down time between them to clean up.Instead, they were just standing there conversing. Not once did the crew come out to change the trash or clean up the diningarea. I would try them once more to see if this was just a one time incident but unlikely to recommend this location due to poorcleanliness and customer service. Read more
I eat chipotle pretty often. This location today messed my food up. Smh hood hard rice in my taco.. really ???????????.. yeah... not cool at all. This same location does not have a telephone number on google to tell them about my bad food ????.. called adifferent location to get their number and was told they don?t have it either ???? ??????????? Will not eat here again! Read more
Love Chipotle, however so far I've had nothing but bad experiences. I have a gift card that I can't use online to pay with,... there is no option to do so. One of my biggest gripes is that this California based place STILL hasn't opened the indoor areaeven this far after covid. So disappointing. Dos Bros, here I come! Read more
The fresh food you expect. This particular day they had no chips which I look forward to every time. Clean and friendly service
I have given this chipotle so many chances because I usually love Chipotle but this location has to be one of the worst I?ve... ever been to. At any given time they are out of several critical ingredients. Today was my second time visiting to find out theywere out of rice. They were also out of beans, sour cream, green salsa, cilantro, and chips. Half way through making my bowl Ijust left as they couldn?t even get half of what I wanted on it. Truly don?t understand how this location or the one onGunbarrel continue to operate. What is going on chipotle!? Read more