Reviews for Chipotle Mexican Grill in Hiram, GA
Lovely place to have Mexican food. I love Chipotle and this location is really good. They also have drive though but you need to... order via app or online before hand else need to wait for sometime. Dine in or Takeout is almost quick. Read more
Fast and friendly! They were out of Tortillas so the team took care of us and gave us free small tortillas. The food was really... fresh at 4pm and the portions fit the price. I think this is the best experience I?ve had in a while at Chipotle. Also, the newGarlic Steak was super tasty. Read more
Usually the food is great here but the attitude of the staff this evening was very poor. The time advertised to close was... posted as 10:00 pm. When I arrived at the Hiram location (8:30 pm,) the lights were off, the chairs were on the tables, oneworker looked at me as if I had the nerve to come in and order food, the lights to the location from the street was off. Nocups were out for anyone to order a drink even if I wanted one. This is a real bad look. I can appreciate that this is theLabor Day weekend and people want to get out but if that is the vibe you have then maybe you should not have a job. I hope thatthis is addressed and resolved with your staff. Once I finished my order then 4 other folks came in behind me. Read more
This place is FAILING and has all to do with MANAGEMENT. In order for this place to advance they need to fire the whole team of... managers. This place has 3.4 stars that should say alot about how bad this place is. Today was my second time visiting thisplace and they did not have prepped the main items thats always suppose prepped in advance. When asked if they could prepare theitem for me the young lady helping me rolled her eyes and stormed off then told me ot wasn't her job to cook the food. She thentold me it would be a 20 minute wait and I agreed to wait. I then went to the manager to express my concerns about how rudely Iwas treated by her staff member which she apologized for. I then sat down and waiting. 20 minutes past then 30, then 45 andnobody said anything to me. I got up and asked if the food was ready and then was told. It been ready over 30 minutes ago thenthe staffed began to laugh. The manager then came to prepare my food and didn't compensate me for my time nor apologize for mywait. I then get home and there was a leaf from outside in my food along with sour cream spilled all over my containers allbecause I asked for customer service and fresh food. Read more
Not the best experience. The dining room was uncomfortably gross whilst employees roamed the area. It was 1pm at the time I ate... here. The service was mediocre during my visit. The person preparing my food did not break a smile, maybe I'm not so charminganymore idk. I asked for a little sour cream and well my burrito bowl was swimming. The cashier on the other hand was polite andprofessional . Food, I examined the meats with disappointment as I saw dry, stale meats. Thankfully the cook dropped somefresh Pollo asado down and I quickly chose that. The rice looked poorly cooked but I asked for white rice and black beans.Seemingly safe choices lead to the next section. The guacamole was heavily brown, sour cream didn't look very cold and most ofthe other veggies looked disgusting. I wanted to enjoy my food so I selected safe choices. Cheese, medium salsa and a "littlebit"of sour cream. Pollo asado had a great flavor and the rice and beans were good as well. I've eaten at other Chipotlerestaurants and enjoyed everything. This place needs some help, maybe I caught them on a bad day. Future visits will tell. Read more
I don?t know why I keep giving this location a chance. I?m always disappointed. I ordered a veggie bowl because I?m vegan with... dietary restrictions due to allergies. My bowl is so simple. Rice, beans, veggies, guacamole, green salsa, and tomatoes. Wellthe line was extremely long per usual. The items toward the ends (salsas, corn, guacamole, etc). had cheese in it? So I askedthe young lady with braids who made my bowl if I can get guacamole that didn?t have cheese in it and she had an attitude. Shetook 3 steps to go into the fridge to retrieve new guacamole and put half a spoon of guacamole (instead of the full spoon it?ssuppose to be). I didn?t say anything because this location will never again get my business. I have an allergy to dairy .. andhonestly this isn?t the first time I came to this location and the guacamole had cheese in it. Businesses need to be mindfulthat there are people with dietary restrictions, allergies, etc. The vinaigrette taste like oil even after I shook it up?highly disappointed I understand that this business hires teenagers, but food industries establishments need to properly trainemployees on food safety. Safe your money and make your own food at home (: Read more
Horrible food. This use to be the best Chipotle around BUT once Marisa left it went downhill all around. Now it?s horrible! Not... Austell horrible but very close. They?ve been closing at weird times. They can?t keep workers so they randomly close thedining room to make it pickup window only. That means food gets cold. Nobody knows how to cook there too. It?s super sad. This was a great location. The regional manager seemed like a jerk. Sad!!!! ???????- My earlier 5-star - It?s opening daytoday!!! 9/23/2020 what?s is awesome is that Marissa, the best manager in the Atlanta area is here and helping run the show!! This opening was smooth and everyone is super nice and ready to serve. I love that Chipotle is here in the Dallas/Hiram area.It?s super nice inside. Food was amazing. Read more
It?s a Friday evening a 7 pm, the restaurant is not clean, the food line is disgusting the ingredients (peppers, onions) are... stirred into the beans, which are dry and almost empty, there is no white rice available. This is the third time I have beenhere and they are always like this. I spoke to the manager on duty who looks like a teenager along with all of the other staffwho lack customer service abilities. He gives the lame unprofessional excuse in response to why the they are out of rice andconveniently as I check out, all of a sudden the rice is available. This place charges top dollar and expects people to payeven though the food and service is lacking. I would rather drive across town to a Chipotle that at least has fresh and readyingredients for its customers. I?m completely turned off and will NEVER return to this location. The fact that they give youmore rice then meat should be the main reason they keep the food line stocked with it. Ridiculous. Word to the wise, keep your$$$ or go to another location. Read more