Reviews for Bob Evans in Hilliard, OH
I understand places being short-staffed. But let?s not be incompetent and treat your guests like they are invisible too! I... came in this evening around 4:45 pm and was greeted and seated but nobody ever asked how many people were in my party. Thus,when I was seated and then my daughter sat across from me, they quickly realized they needed to give her a menu too (she neededa kid?s menu). They just forgot she also needed silverware. So when our food arrived, I tried to flag down to server but to noavail, so I ended up going up front and retrieved silverware for her myself. The food was good but we needed more syrup. Ourwaiter never came to check on us though he stopped at several other tables, so though I tried to flag him down to advise weneeded more syrup, it was a lost cause. Therefore, I eventually went up front to ask for syrup. When it was my turn in line, Iasked the cashier if I could have more syrup. She said ?sure? and then instead of getting it, she proceeded to ask the nextperson in line if they were picking up an order and then proceeded to ring him up. Trying to eat my food while it was stillhot, I reminded her that I was a patron already seated and she told me that I should let the waiter know (who I was alreadyunsuccessful at flagging down) and that he would get it. Talk about lack of teamwork and dumping on someone else! So then Iasked if I could speak to a manager, she again said ?sure?, and while the person behind me was finishing his payment, thecashier then turned around and brought me the syrup. Why she did not do that at first is beyond me! So I was finally able toreturn to my seat and resume eating. Our server never checked in on us to ask how things were going though he visited othertables and gave them the appropriate follow up service. He eventually came with the bill and then asked if we needed anythingelse. I requested a box and a refill of my empty water glass that had been ignored. He brought those and left, a Read more
Food was really low quality and gave me a stomach ache. If you have to go here get very simple items that nobody can screw up on... because you really tell how cheap it is with anything else. Read more
Food was great. Nice waitress. Other than that - not so great. The boy seating people couldn?t have cared less. Had to wait... though empty tables. Very unprofessional. Check out people were rude, no manners or personality. THEN the restroom wasfilthy!!! Really Bob Evans?? Read more
I order the tenders on the menu it says they had buffalo sauce. The waitress said they do not carry buffalo anymore. Then I ask... to load up my home fries but they do not have the green onions anymore. Again they advertise on their menu that they do. I wasdisappointed that the was the case. My tenders were not completely cooked. Waitress was trying her best. Read more
We come to this location because it's convenient and we like the atmosphere. Today we ordered Friend Chicken Strips for our 1... yr old grandson. We received 2 balls of burnt chicken. We asked for a remake, the waitress brought out the same chicken, cut up. Really?! We then asked for a grilled cheese. Not really what we wanted. Please get with your cook about fryingchicken and also tell him to please do what the Customer wants. My husband's chicken was just as burnt ! They should oftaken the chicken strip off our bill too. Don't know if we will be back. Read more
They messed up my order completely forgot a whole entree had me drive back pay for it because THEY didn?t read back my order... when i called and let them know the girl gave me attitude saying well you didn?t pay for it well duh IF YOU GUYS WOULD OF READMY ORDER BACK ON THE PHONE WE WOULD OF CLEARED THAT.. usually I?m not the one to even leave a review but when i spoke to themanager he had no sympathy to the fact i had to drive back and had me pay for the order. TIP AS A TO GO READ THE ORDER BACK SOITS CLEAR FROM THE START SO WHEN THEY GET HOME THEY DONT MISS FOOD AND HAVE TO DRIVE BACK BECAUSE THE PERSON ON THE PHONE ?MISSUNDERSTOOD?. Especially when it?s 90 degrees outside or when gas is 5$ THANK YOU. Read more
I'll say our meal was good and delivered in a timely manner. The issue came after we finished our food. We waited 15 mins for... our server to come check in to bring a box and the bill. Furthermore, I sat right by a couple speaking with the assistantmanager about general topics and he was raving about how good their service was. That manager is clearly not doing great when helet a table right behind him go that long with no assistance and was not in the middle of anything other than chit chat. Andwhen I paid, the check out girl said nothing to me at all. The restaurant had a total of 4 tables full, so there was no reasonfor slow service. I won't be back. Read more
Great service staff good management. Food decent typical comfort food. Children's menu available. Great salads!