Reviews for Subway in Highlands Ranch, CO
To give even one star is too nice. This store is so poorly managed that they let highschool kids that are so stoned out of their... mind work their without any kind of supervision. Subway isn't supposed to be high quality, but the service given by Will andanother kid that was not wearing a name tag was disgraceful. I will never go to this location again because of the absolutelyinsulting level of service that I received. Couldn't remember anything that I asked for, had to repeat myself several timesbetween the two boys snickering and giggling over who knows what, and the fact that they didn't have any cup lids available.When I asked if they could get more large lids for me I was met with unbelievable attitude, only to be told that they didn'thave any more. Not wanting to drive home holding a large lidless drink I suggested maybe I could take two medium cups for thedrink I already poured, simply because lids were available, I was again met with disrespect and an unwillingness to help. Shameon whoever manages this store. Subway is supposed to be easy and quick and by no means does this location have anything tooffer. Disgraceful and not worth anyones time. Read more
I just left this Subway after being threatened by one staff member. I attempted to use a BOGO coupon but saw told by I believe... was the manager that this store doesn?t take that coupon. She said there is a small sign on the counter. After I paid, I walkedover to the counter to look at the sign in the event there were other coupons not allowed. The man who made my sandwiches said?do you think were lying?. I said I?m looking to see if anything else is not accepted. He repeated his statement, and I said?nice way to treat a customer. This guy actually said ?do you want to step outside with me to fix this?. He refused to give mehis name and when I asked to speak with the manager all three employees ignored me. Obviously I will no longer do business atthe 3996 Red Cedar Dr A-2 in Hylands Ranch store again. Read more
2 times in 2 weeks they were out of buffalo chicken! This subway is consistently out of products. Today they were out of most of... breads, Buffalo chicken, olives, cookies. The next customer asked for olives and magically subway staff said they have it, while10 seconds back staff said they dont. I wonder if the staff is over worked or dont care about what is available or not, or justdont want to serve me Read more
They acted like they did not care an ounce and skimped out on every possible thing they could have. She put maybe 3 olives on... the footlong when we had asked for extra, and we had to keep asking to put more on to get the normal amount. I think she justwanted to go on break, but I?ve worked in the food industry and that?s just not how you behave. Read more
Great serv. A little understaffed but the gentleman there was so friendly and helpful. Lots of fresh toppings tons of variety.... The food was delicious and oh so fresh. Deal of the day keeps us coming back. Chocolate chip cookies so good. Read more
The poor guy behind the counter was SLAMMED. He was by himself and had a line almost out the door but he killed it. Friendly and... fast and the sandwich was great. Whoever the manager is needs to staff better though. Had half a mind to get back there and helpthe poor kid out. Read more
I've been to this Subway a couple times over the past week as it is the closest one to my house. The first time I went in it... took about 10 minutes to get through the line even though there were only two people in front of me. This was not a big deal asI know sometimes customers can take a little longer. The second time I went in I was the only one in the store. After I came inthrough the door, the only person behind the counter made eye contact with me and walked to the back, out of sight. I stood atthe counter for about 3 minutes after this with no interaction before I decided to leave. A little urgency would do thislocation a lot of good. Although I live close by, I think I'd rather drive the extra few minutes for some customer service. Read more
The staff here is always professional and friendly plus they do the food well. So we got home and the food was not what we... expected. Usually we have good service and food at this location. My wife got a bit sick from her sub and the soup leftsomething wanting... However, when I called just to let them know the assistant manager Zach was so professional and concernedabout our experience that it turned my opinion around entirely. Everyone makes mistakes at some point. Great service is notbeing perfect but how you handle the situation after a mistake is made. Well done sir, very well done! Read more