Reviews for Einstein Bros. Bagels in Highlands Ranch, CO

Great place to stop for food if you want it quickly. Food was tasty but not any thing really special! Service was decent but... pretty quick! Read more

You know, I feel bad for people who work in fast food that perform their work diligently and work hard to provide great service... but often don?t get the respect they should. You don?t get that here. In fact, when you get here is a bad example of customerservice from the top down. I placed an order for 3 bagels double toasted and very specifically asked that they be doubletoasted in the turbo chef toaster oven instead of the regular bagel toaster. I ask for my bagels this way because the turbochef doesn?t burn them. As I sit in the drive-through watching an employee place my bagels in the normal bagel toaster, Ipointed the issue out to the young woman working the drive-through who turned around and made mention of the issue to what Iassume is the manager? the guy who is still wearing the black neck gator for what I would guess are Covid preventionpurposes. What is his solution? He grabs a new bagel and places it on the tray that goes into the turbo chef toaster oven andinserts the tray. After a few seconds he pulls the tray with bagel out and quickly slides it UNDER the toaster with the bagelstill on the tray. He turns around to the bagel prep area, GRABS THE ORIGINAL BURNT BAGELS AND PUTS THEM IN MY BAG. So it?snot just the fact that they weren?t interested in preparing my order the way I requested it, it?s the INTENTIONAL DISHONESTY ANDLAZINESS that the manager not only demonstrated personally BUT set as an example for his team. Unfortunately this is the ruleat this location rather than the exception. As my little girls said when I brought the bagels home, ?They always dothis.? It?s the tolerance for this kind of behavior on behalf of the ?upper management? and ultimately the franchise owner thatvery likely results in the consistent poor reviews this restaurant receives. Needless to say, this will be my last visit tothis restaurant. Good work Einstein?s manager?.good work!!! Read more

Two separate experiences, to give them credit and verify this was not a one-time occurrence. I waited almost 18 minutes, at the... drive-through window, for one sandwich that was not customized. I could see the employees inside were frequently checking theirphones, not presenting productive, and standing around talking to one another. This company's standard practice was verified asecond and separate time two weeks later. The food tasted OK. I just wouldn't expect any care into your food or your time fromthis business. Read more

Poor experience. Ordered a wheat bagel with a garden veggie schmear and received an ancient grain bagel (I like this kind... also). I realized I had an email with a code for 2 free bagels. Showed to the girl at the window, she put code into register.Said thank you and that was it. Never asked what kind of bagel for the 2nd free one. I asked about it & she said I only ordered1. I thought she should of asked what other bagel i wanted. The schmear was pretty thin. I paid $1.77 & used a 2 free bagelscode for 1 bagel with thin schmear. Not very happy and probably won't go here very often. Read more

The manager here is SO NICE and patient. They are very busy with the drive through and he and his crew were efficient and kind!... Let?s be nice people to the awesome people that make us food people! It?s not easy serving people who treat us poorly. Read more

We stopped at the drive thru to buy a couple of Bagels for breakfast. After ordering, we ended up waiting in line about 35... minutes. When we finally arrived at the window, the cashier repeated our order and told us our total. He didn?t smile, didn?tlook happy, and appeared to be a little overwhelmed. He handed me my credit card and bag, said thanks, and closed the window.The wait was a little irritating, but our bagels tasted great. Not sure what was going on here that day, but I would give themanother shot if I ever find myself in the area again. Read more

Don?t go here if you?re in a hurry. Or if you are looking for quality customer service. On Friday, I waited for almost 10... minutes for the employee just to take my order. The woman taking my order was not friendly whatsoever, and I?ve been to thisdrive through before. It was the exact same not so great experience with the same employee. Once I finally placed my order bothitems were out of stock so I could have spent all that time waiting looking for something else I would have wanted, but no theemployee never mentioned the out of stock items beforehand. Once I finally placed my order I waited a while for the food. I?donly gotten 4 items. So I don?t think it should have taken that long... I?d wasted about 20 minutes in the drive through justwaiting. Lastly my iced caramel macchiato did not taste good, it barely had any Carmel flavor. My Nova Lox which is $9 had avery small amount of salmon on it. This location is disappointing to say the least. Read more

I usually go to the Einstein Bros which is on S Colorado Blvd, Highlands Ranch, CO because the service and the quality of food... is excellent. Today I thought of trying this store (Coffee & Bagels - Quebec and County Line) and the experience was horrible.The lady who took my order was really nice, helpful and courteous (The 2 stars is for her). I ordered an avocado toast and 2sesame bagels (toasted w/butter) to go. I got them home and the avocado toasted bagel was slightly burnt. I thought it is okay.And when I opened the Sesame bagel, it was burnt a lot and we couldn't eat them (pics attached). How can the person who putsbutter on these bagels was not able to see that it was burnt? Horrible experience. I will never go to this place.... Read more