Reviews for Chipotle Mexican Grill in High Point, NC

Food was quite tasty as usual. Plenty of good options. Not a fan of how the unwrapped plasticware is just out where everyone can... handle them. That's just gross. The employees were nice at least. Read more

I order online chicken and they put pork because it was the last thirty minutes before closing and thats all they had. Did not... mention anything when i picked it up and when i went back, All the manager could say is you want a refund? With no apologies.They could not give me anything to eat and all he could offer is the 1800 number to call and get a refund. Worst customerservice Read more

Just ordered pickup from here and they forgot to add half my bowl. I didn?t think I ordered a kids meal but it sure looks like... it. Come to this chipotle if you want to be charged full price for half of what most chipotles give you! Or at least stand rightover the workers shoulder to make sure you?re not ripped off Read more

Located very close to the High Point Palladium Theater, this Chipotle location is an excellent place to stop by for a quick... meal. The quality of food is consistent with all other Chipotles I've been to and of course...is delicious. The staff isfriendly and very efficient. There is a very small outside dining area as well. Parking can be a challenge if the restaurant isbusy however there are ample spots off the restaurant with a less than a minute walk. There is a chance you may miss turning inthe right entrance but you will eventually get a hang of it. If you haven't been to a Chipotle, you walk up right up to theordering station, choose the food from the menu and grab a seat to enjoy your meal. It is the fast casual concept and therewon't be anyone to help you find seat. So just grab any empty seat and clean up(to your best ability) and dispose the containerin the trash before you leave. Read more

So I ordered steak and smoked brisket with black beans and salad with no rice. I got home and used my own plate. The original... packing was heavy and the price was $16.00 total. Need a little more lettuce and a side of chips for burrito bowl. Read more

I order from this Chipotle pretty regularly. Today a coworker and I ordered lunch to be delivered. When the bowls arrived, hers... was correct and mine was no where close to right. I order the same thing everytime. I called the store and after explaining thesituation was told to hold for the manager. I didn't want a refund, I just wanted to get my correct order. Someone else came onthe line, didn't give a name or sound overly excited to be answering a call. I, once again, explained what happened. I waspolite and wasn't placing blame with anyone. I work in customer service and know mistakes happen. The manager didn't apologizeor even sound apologetic. The only solution he offered was "we can remake the bowl." No offer to have to delivered to me since Ihad already paid the delivery fee and tipped a driver to bring me the wrong order. But that's okay. I work 3 minutes from therestuarant. When I get to the store the associate that helped me had no clue what I was talking about. So for the third time Itell someone what has happened. I called maybe 10 minutes before arriving. As he starts the bowl, another associate walks overand asks what he's doing. He is the one that makes the online orders. He looks at it and asks what was wrong with it. I told himit was missing half my ingredients and had some on there I did not request. He starts mumbling to the other associate what Iassume is "I know I made that right. There was nothing wrong with it." Or something along those lines based on his body languageand irritated facial expression. And I'm sure he did make my bowl correctly, but I did not receive the one that I ordered. I canonly guess someone else got mine. The entire time I am in the restaurant, not one associate apologizes for the incorrect order.Which is one major reason I am writing this review. Attached are photos of the receipt showing what I order, the bowl I got andthen what my correct bowl looks like. Read more

The food was so fresh?. Everyone had gloves on-- they have a 98 rating. Customer Service was pretty good ( could be a bit better... though) and the store was clean. Thanks Chipotle :) Read more

Food here is fast and simple, pick a taco, salad, burrito, or bowl, then choose a protein and then add your toppings, I opted... for the tofu, added sour cream, cheese, cilantro, and pico (avocado is extra) and so are the chips, wish there was a variety ofhot sauces but there are not.. They offer a rewards program but I don't frequent this establishment enough to sign up Read more