Reviews for Domino's Pizza in Herndon, VA
I've had it, I've ordered several times from this location and ever time has been one thing or another. I just ordered and FOR... THE FIRST TIME EVER I chose to do no tip and instead planned on giving a cash tip (a generous one too). Order was canceled. Lasttime I ordered several items were missing, the pizza and desert were disgustingly covered with oil/butter and despite putting atip down and not making any complaint I just let it go and moved on. The order before that, same thing. Disgusting work by thelate crews and laziness. Just avoid the evening crew and don't waste a tip on them. Read more
Update on the below review: The manager never contacted me. Only the canned response you see from the establishment is what I... received. Dominos clearly doesn?t care when their customers, albeit long time faithful customers, receive a bad product fromthem. That?s the message as I understand it. We ordered 5 pizzas for pick up. We?ve been loyal customers for many years. Todaywhen we arrived home with our pizzas, they were over cooked on top. The crust and cheese were charred/burnt. All of us (3families) agreed that we received sub-par pizza. We drove back to Domino?s as we felt they needed to know what they had bakedfor us and we were unhappy. Upon arrival at the Elden Street Herndon Domino?s, the manager was extremely rude to us stating,?That?s how we make them.? He did offer to replace one of them. But then said about the other pizzas, ? I don?t want to hearyour story. Have a nice day.? The behavior of the manager and his response was worse than the pizzas. I can say without a doubtthat today, the Dominos on Elden Street in Herndon lost multiple faithful customers. We will never order from here again. Read more
Order dinner through the app and the order got canceled. I realized when my husband arrived at the location. We weren?t able to... order a pick up and when I called the store I was told that we would have to order delivery. This was a frustrating experiencesince I chose dominos over other pizza places in the area, not only because of price, but because it?s my favorite pizza. Myhusband didn?t want to do delivery since he had to drive to the store to find out the order was canceled. All other pizza placesare closed and now I?ll have to eat a page of ramen for dinner. As a new mom this would be the fist night since baby arrivedthat I would be able to enjoy some food while relaxing for a little before bed. The app need to improve and not allow anyone toorder a pickup if the store isn?t open for that. Read more
Dominos Elden St Herndon sunday team is negligence to handle even 2 customers. Don't want to listen anyone about anything. ... Pizza time for pickup is more than 45 minutes wait. Its been 2 time bad experience with this location. Read more
This Domino's Pizza location in Herndon VA is a small store sitting at the end of a snack shopping center and relatively close... to the city center. The location is a sturdy brick building with stone parking, but accessible from the extended parking nearAutoZone. Once, inside the store had limited space, so it becomes apparent dining in is not possible as only two chairs existinside. However, it's Pizza, so it wouldn't be fast food if you couldn't pickup your order. What I found impressive was thedisplay monitors inside. You could track your order from PREP to Completed. Now, one thing I was concerned with is the staff notwearing gloves like Wawa or Sheetz. Normally, working with food and meat products you're required to wear them and dispose themat each station. So, I wasn't too concerned as I watched them prepare my order and I can say they were very careful about foodhandling, but I could imagine the cobweb of other customers. But overall, the PREP and completion of my order was acceptablewith one exception. I ordered a meat lover's Pizza and I didn't get it. In not disappointed because they were busy and the restof my order was spot on, but I would suggest double checking if you're one to be disappointed easily when an order isn't 100%. Itend to understand when a mistake is made and don't overreact because they were very busy on that day. Now, the cost was veryhigh and in sure it's economy driven, so be prepared to spend closer to $50 for 3 pizzas (medium) and 2 2 liter cokes. Myexperience was good, so no real complaints about service, and time spent. Patronize this location, but like I said it's pricycompared to other fast-food places. Read more
Cashier was not experienced, food quality was good. I always go for a large pizza with green bell peppers, chicken and onions.
For a Domino's Pizza it's a good one. I never get delivery though so I can't say how quick or well they do delivering. Online... ordering is extremely quick and I've always received an accurate order. Is it the best pizza? no, but it's a good price aenjoyable. Read more
Very unprofessional refused to offer compensation for cold damaged pizzas that we watched the delivery driver drive around with... for 30 minutes (we have video surveillance on our home and would be more than happy to provide it.) Then was grilled by thedelivery driver for not giving her a tip(I can't believe she thought she deserved a tip after we watched her drive past ourbrightly lit town house that domino's has been to several times before. And go deliver the pizzas to a dark park across thestreet not associated with our address at all ) as stated our pizzas were Luke warm nearly cold by the time we received them.Management refused to give any type of compensation for the cold damaged pizzas and expected us to accept 50% off our nextorder. When I explained that we will never do business with a company that treats their consumers like that. The managercontinued to try to force us to order from them again to receive compensation. Why would I ever use dominos again after this?Their drivers are incompetent, the pizzas are cold and damaged, and the management team wouldn't even make it right. The drivergave us no receipt. We have no idea if she authorized her own tip on the receipt. We ended up throwing away all 5 pizzas anddrove to ledos to get fresh hot un damaged pizzas. The way your management team and driver handled this situation is anextremely unprofessional way to do business. Attached are the pictures of our crushed pizza boxes which our delivery driveralmost refused to walk across the street to deliver to our home because it was heavy.... I need to be contacted by dominoscorporate immediately. I wish I took pictures of the pizza inside. To bad I threw away all 5 pizzas because the whole situationwas a mess. I have pictures of our brightly lit town house and the dark park she delivered to along with video surveillance ofus chasing her down and watching her drive by us a good 15 times. I'd be more than happy to email to cooperate. Read more