Reviews for Steak 'n Shake in Henderson, NV
If I could give 0 stars I would. My husband swore this was a great spot after going here for lunch twice. I?ve been against... Steak and Shake since living in Florida where our experience was consistently negative. Decided to try this location, in a newstate, expecting differently. We had to wait a little to be helped, which was fine, but heard one employee complaining about the?amount of shakes? he had to make. We ordered our food and shakes, and waited. Once order was ready, my husband noticed that oneof our daughters burgers had cheese, although we requested a plain hamburger and confirmed on the receipt it was correct. Theyadvised the burger would be remade. My daughter waited roughly 7-10 minutes. Her food came out and she took about 2 bites andrealized it didn?t taste very well. The burger was NOT remade. They scrapped the cheese off the burger and flipped it upsidedown, so it wouldn?t be seen. I was furious, but considering everyone working were teenagers, I didn?t want to waste my timecomplaining and having them possibly contaminate a burger they would be ?remaking? again. After we received our shakes, myhusband asked to speak with a manager, and lo and behold, the employee complaining about making shakes, was the manager. Heoffered to ?remake? the burger but we declined. I?m extremely disappointed in customer service these days, as a refund shouldhave been offered considering the food WE PAID FOR, was incorrectly made and then not truly remade. Needless to say, I willnever return to Steak and Shake, no matter where it is located. Read more
Super impressed by this burger joint. Excellent service and the burgers are delicious! The garlic burger is my favorite and they... have a variety of milkshakes and they are all pretty good. Being a local, for me their burgers are way better than In n Out! Read more
As a Vegas local, I try to avoid hotels. I normally go to the one in south point but I figured giving this one a try. It?s young... people, possibly teenagers working. So expect it to be a bit slow. Not really friendly lol but they also messed up my shake. Iasked for cookie dough and chocolate chip milkshake. They only gave me cookie dough. I asked them were my chocolate chips wereand they said they wouldn?t be able to fix or change it..? They were annoyed.. Well, I don?t like making it into a big deal. But.. that?s all I?ve got to say. I guess it?s just run by teenagers now. Which sort of makes me question if we were all like thatwhen we?re teens lol. Read more
Came for the happy hour, drive thru line was 30+ minutes. Luckily they honored the happy hour even though we got in line a few... minutes before it ended and didn't get through the line until 25 minutes after! ???? Only reason for 2 stars vs 1 is becausethey honored the price and the shakes are tasty. The last last time we came asked for no cherry, recieved cherries, same asthis time ???? Simple instructions can be easily missed, but please check your orders before handing them off. Will only bereturning to the location in the casino going forward as service is quite faster and the order is right. Read more
Ordered large onion rings on GrubHub got tiny fries instead, bag was stapled so I know it wasn't switched, GrubHub won't refund... even with proof- order 52811966-8517016 Read more
Incredibly slow. Multiple groups waited 45+ minutes for food. A delivery driver was there for an hour. Dirty restaurant, sticky... floors. Employees in no hurry and did not call our orders or try to help manage the queue. Read more
Went here for the first time after hearing great things about their shakes but let me tell you...the burger is the way to go.... Shake was great but the burger was amazing! My man loves their burgers and I?m so glad he introduced me to this new place for meand maybe to others too. Also, the burgers are big and delicious. They have happy hour for the shakes after 3 PM! Read more
I first found out about Steak n Shake while traveling in an RV through the southeast. I really like their burgers and especially... the Royale burger with the egg on top. I love their skinny fries and the abundance they would put on a combo plate. I was happyto see that there were some new ones in Las Vegas. I tried this one in Henderson and was very disappointed. The Royal Burgercombo was now $9.99 versus a normal about $5. The double steakburger combo was $11.79. This has very little to do with theeconomy but a lot to do with this particular store and others owned by the same person. I do not believe the Steak n Shake thatis in the South Point Casino has changed but have not visited it since my visit here. I will never come back to this one or anyothers affiliated with this person. By the way the picture below is the amount of fries that you get now. Approximately half theamount that you used to get. Read more