Reviews for Cold Stone Creamery in Henderson, NV
I drove 13 miles to get less than 2 scoops of icecream and paid $11. Over rated brand, for the same amount of $$$$ you can get... much better value from your local grocery stores and taste 3-4 pints different ???? kind of premium top shelf ???? of Gelato allday loooong! Not coming back to COLD STONE shops again! Read more
Always best burgers hands down, and customers service ???? amazing as always. Love there secret menu a must try road kill... fries, but when you ask for It just say "animal style fries and a flying Dutch man" all you need to do is put the flying Dutchman on top of the animal style fries and go to town. So delicious ???? Read more
As I stood in line watching the employees making ice cream I decided I didn?t want any ice cream. Every worker was (ringing... orders) touching money then returning back to the ice cream to prepare another order. NO ONE washed their hands in between. Noone is wearing a hair net. One guy scratched his scalp and rubbed his nose and went straight in for icecream. The young ladyhad these long nails that dipped in the ice cream every time she took a scoop. I was just disgusted and very disappointedbecause my kid and I really wanted some icecream. Read more
I've been ordering custom ice cream cakes at this location for the past several years, even though it's not the closest store to... me. I make a special trip at least once or twice a year for my husband and son's birthdays. I have always ordered with the sameyoung man, I wish I knew his name...anyhow, he is always very friendly & comes around the counter with a clipboard to take myorder and, even though he always jokes that his spelling is no good as he writes my order down, he has always gotten my orderright. The cakes are always tender, flavorful, and ready to pick up on the date & time I specified when ordering. I don'trecommend online ordering as I had a bad experience with that one year that the owner remedied, thankfully. The owner told me toorder custom orders in store and since doing that, I haven't had any problems. Read more
They do not honor Coldstone coupons. Received an email for a BOGO valid in ALL nevada locations and they did not honor it at... checkout. Cashier asked -who I guess was the manager- and he refused. We left the ice cream and they didn?t even care. How sad. Read more
Great experience, Fina was very helpful and made sure we were happy with our ice cream before we left! Definitely will come back... next time I'm in town! Read more
I hate to give such a low rating because their ice cream is amazing. However, out of the last 6 times I've been there, only one... of them I would consider to be a good experience. My most recent experience was the worst and is what prompted this review. Ibrought in a coupon for a buy one get one free like it, love it, or gotta have it. I asked for a gotta have it cake batter icecream with Reece's cups and brownies. The girl who helped me couldn't remember my order so literally asked me to repeat it threetimes! Then when I order the second item she asked me what size. It was BOGO free so obviously the same size as the previousorder. Then when she brought me up front I noticed what I ordered didn't have nearly as much as the other one I got did eventhough they were the same size. Usually when they don't get the amount right they fill the rest up with ice cream. Of coursethat didn't happen. When I got in the car I snapped some pictures before I started eating it omw home. As I was eating I noticedthat apparently she forgot the brownies, despite me telling her four times!!! I literally think she was high. I smoke so I knewwhat was up. I will continue to come here for the ice cream, but am very VERY disappointed about the service I've gotten thelast 5 out of 6 times. Read more
Wish the portions were a little bigger for the money but the ice cream is phenomenal. The service was great too. Employee was... super nice. Will definitely be back. Read more