Reviews for Cinnabon in Henderson, NV
They would not take a CINNABON gift card. They said "their system isn't working" they had 3 employees trying to enter the gift... card. This has been happening for MONTHS. Every time we come here they claim it doesn't work. We will go to another locationthat accepts it in the future. Should have known better to try again! Read more
This place was amazingly awesome on my most recent visit! Especially the young gentleman that served us. I'm remiss because I... can't remember his name but he was very young and provided exceptional customer service. For this order, I'd used their app forthe first time and upon arrival at the scheduled time, we immediately realized there had been a mishap on the app. As in, theywere closed! My heart sank. I don't get myself a Cinnabon very often anymore, mainly due to the expense and not having alocation nearby, so this had been planned out and even included a Mother's Day present for my Mom. I didn't want to believe thatthey weren't open. Maybe I was mistaken? Yet, the lights were all off, the display cases were bare and that beautiful cinnamonaroma was not wafting through the air. Sigh. I was frustrated and put off, to say the least. And then he appeared. And all wasgood. ???? It took a minute but we were able to get our complete order, exactly as I'd planned and I was so impressed with theguy (kid, really) that I felt compelled to give him a big tip. He was even gracious receiving it. I hope someone reads this whocan make sure his supervisors know the quality of service I received and the value in retaining such a wonderful employee. Hedid the near impossible - made an initially devastating experience morph into a highlight of my week. Well done, sir! Read more
I was planning on taking some Cinnabon rolls out to my Mom?s house for a last minute Mother?s Day treat , surprised at finding... the Galleria Mall location is not open until 11:00 am on Sundays! After waiting in the parking lot for an hour( the mall itselfdoesn?t open until 11) I proceeded on my journey and walked up to the Cinnabon counter and waited behind a woman with 3 smallkids who were watching the employee rolling out the dough,and it appeared the lady with the kids in front of me was a friend ofthe employees and they chatted casually, occasionally glancing my way with a disapproving scowl. I moved in closer and excusedmyself for interupting them, and asked the employee what time the store opened. Another scowling glance?12?! I think I?ll findsomething else to give Mom on Mother?s Day because Cinnabon?s are not quite worth the efforts needed to acquire them on a Sundaymorning! Read more
Went to purchase some cinnabons, very disappointed with the customer service. I asked IF they had some fresh ones and Krystal... pointed at some on a rack in front and advised those were fresh, then I proceeded to ask how long ago they were baked which wasat that point at time she rolled her eyes and said we bake them every hour. I would understand if i was being a rude customerbut our interaction wasn't longer than 3 min. Very unprofessional and disrespectful. I suggest training your employees better. Read more
I love Cinnabon, I come here at least once a month. Customer service is always kinda bad, but today was different. John was... super pleasant! He greeted us with a smile was super friendly and respectful! I was very impressed!!! I don?t usually writereviews unless I was extremely satisfied. I came to the mall earlier at 2pm and passed by Cinnabon but didn?t get anythingbecause I was in a rush. So I came back later that night and it was the same guy and even though it was almost closing time Johnstill had a great attitude. Thank you John! He asked me about my pregnancy and wished me luck I though that was sweet! Read more
I love Cinnabon and I want to state very clearly that the customer service is always awesome. But the one thing that unravels... tasty pastries and friendly faces is dirty hands on my food. Use gloves when you deal with money and then go to prepare food. Iwanted to throw up after watching food being handed to people with hands that had been god knows where. Please fix this. Read more
Great service, super friendly and kind. Food is amazing ????????
says they close at 7 came before 7 and they wete closed. all lights were off no food was out and staff was cleaning the place... already Read more