Reviews for Chipotle Mexican Grill in Henderson, NV
Nope! My last visit to this location will indeed be my last visit. My chicken burrito was huge & sloppy. It was cold and poorly... flavored. Furthermore the employees need training on how to properly wrap a burrito. Basically, they just ball it up and throwit in the bag. When you take a bite, everything falls out everywhere. That?s not how you make a Chipotle burrito! Not spendingmy money here ever again. Read more
1st this building has a parking lot from hell in a parking lot that is hell. Second food was very VERY bad, 1st time having it... and it was terrible. Fausto's has more and better food for way less. 26 dollars for 2 bowls, low quality meat and almost nothingwas given to me. Never going back. Read more
Please don?t go here. The food has NO flavor. Chips stale, undercooked and extremely salty. Guac was made with unripe avocados... and poorly prepared because it tasted like water. I eat chipotle so much that this experience potentially changed my entireoutlook on eating there ever again. Yeah food was disgusting. Please do better. Read more
I order from here regularly. This last time the this location not the delivery person messed up my order. I was given a bag with... with my order and name on it but when I opened it was the order for someone else. The real problem is there was NO WAY to solvethe problem. The number I called was no help nor was the online system. A large company like this should a better customerservice system! Read more
Way too expensive, almost 30 bucks for 2 burrito bowls! Doesn't taste great or very fresh. The side salsas were gross. Customer... service was fine. Read more
Had a 25 dollar gift card so we went to use it. Got a chicken burrito and the new brisket burrito, we added guacamole to each... one, so it ended up being over 25 bucks for two burritos. They were good, but not great. The fillings were fresh and tasty, butthe ratio of meat to fillers is crazy. You get about 10 percent meat compared to rice, beans and veggies, etc. The guacamolethat was over 3 bucks per burrito is barely visible. That's a pretty pricey burrito. I would come here again but only ifTortaco, Roberto's, and Faustos, or any other taco shop was closed. Customer service was friendly. Read more
Ordered 2 brisket burritos with white rice, when they arrived the rice was barely cooked. It was hard and cold, we tried to... scrap out the rice but there is too much and all the little hard pieces completely ruined the dinner. $30+ down the drain. Triedto call to let the branch know multiple times, no one would pick up and it would just hang up on me. Read more
My co-workers and I love Chipotle. We go there once a week to celebrate the ending of each work week and to eat great food. We... won't be going to this location anymore. 1 of 2 visits there is always an issue of poor customer service, or they are out of acommon item. Two visits ago we were excited to hear about the new seasoned steak they were offering so we went to try it. Wewere hungry so some of us ordered extra steak. We assumed it was going to be normally priced just like the original steak forextra meat. Turns out the new steak is over double the price for an additional scoop. No pricing was posted and this wasn'texplained to us when we asked for extra. We only found out when it came time for us to pay at the register. Already taken backby the high price, just to make matters worse the young lady at the register was rude and had a bad attitude when explaining tome and my co-workers why it was priced as such. One burrito bowl was $28.00 with no guac or queso which would add to the totalof that bowl. Granted that is a high price, if the prices were posted or at least explained to us when we were making our bowlswe would have been okay with it. The rude customer service is ultimately what led to this complaint. I sat and watched othercustomers go through the same issues at the register while I ate food. Chipotle Corp tried to rectify this experience byproviding a compensation of a BOGO which was graciously accepted. My co-workers and I decided to go use this BOGO and give thelocation another shot. In short, the service was not improved. The same lady was working the register and had the same badattitude. To make matters worse they didn't have cheese and told us they were completely out. Only when we looked at the to goorders their cheese bin was full. When we asked about the cheese they said "Well those are to go orders and we prioritize thoseover the walk-in orders". Unbelievable, so because we eat at the restaurant we don't get cheese? Enough is e Read more