Reviews for Sonic Drive-In in Helotes, TX
Long story short, ordered through the app, was told when I got there poppers were it lit, was told that manager Chelsea said I... couldn?t have a refund and asked me to select an item from snack and sides. When I selected item manager said I couldn?t haveit. She decided to let me have it but made me wait 45 mins for my order. Attempted to give me shakes that were melted andpopcorn chicken tasted terrible. Not once did she come out to apologize. Messaged the area manager to voice my concern and theynever responded or reached out. Shows reflection if leadership which is terrible. Read more
This place keeps getting worse and worse. They always screw up the order. While placing our order for mozzarella cheese sticks,... we told them TWICE that we wanted marinara. We got home and had nothing. My husband says they've done that to him as well. Ishould have known to check before leaving. Read more
Long wait. Burger was cold. Lettuce on the burger is old and brown. Mozzarella sticks cold. They need to take down the... "everything on the menu is delicious" sign. Overall not a good time. Read more
Update review: Today's visit was a pleasant surprise. Although clearly short staffed, all staff I've encountered are polite... and efficient with orders. Please be sure to tip these hard working people if you can. Glad we can tip via app or at the stallwhen paying with credit card Ordered mocha crunch, only top of cup I'd blended with coffer syrup, 2/3 is unblended vanilla. Not sure if that is how it's supposed to serve? I'm ok if it's liquid, where I can mix with straw, but being blended soft serveit's different. Workers however are always nice and sweet, please don't forget to tip them! Read more
This has to be the worst Sonic restaurant location near me. I ordered a double cheeseburger and the bread was soggy with mayo... and meat juices. To top it off I waited 15 minutes for a mobile order, which to me seems a long time for a fast foodestablishment. It will be a long time before I go back and order food fr9m this location. Read more
I stopped for a large drink, nothing else, and it took 20 minutes. This isn't the first time I've had issues, I've tried going... at different times and the wait time I'd never different no matter how few cars are in line. I ordered 2 route 44 limeades at10pm and it took 30 minutes. I can't imagine how long it would take if I wanted food. Read more
I always go to this sonic, and never had a problem with anything except for how long the wait is after you order. The other day... I visited I was very disgusted to find some type of glass or chipping?s of concrete in my drink. This is unacceptable,Especially in a place where you serve food. Read more
I don't even know how this place is even open. Went by there for a quick drink, less than 3 cars total in the parking lot. Was... told to hold on, waited about 6 to 9 minutes looks like they work one car at a time. Could not wait any longer drove off,noticed worker standing outside on the phone looked like the person who supposed to be taking my order. Read more