Reviews for McDonald's in Helena, AL
This morning had the worst headache with this place. Usually it?s amazing place a Mobil order and get my food and go. But this... morning I was heading to work and placed an order so I can swing by and pick it up. They ran my card before I got there and whenI did get there they told me that didn?t have my order. I had the code and the receipt and bank statement with their addresses.They were trying to tell me to make another order after they took my money from my first order. Do better. Now this morning I?msitting here at work with not a dime in my name bc they took the last nickel I had. Thanks McDonald?s in Helena. Read more
Let me retract everything i said earlier. I had them correct my drive- thru order and even after that, they still didnt get it... right. If i had not been in a rush, I would have gone back and gotten what I truly ordered. One of the better McDonald's in thearea. Friendly service and our food came out quickly. I suppose it could have been a fluke but my experience was much betterhere than at any other location recently Read more
The drive thru service was awful! Was not given a receipt or ice with our drink. When asked about it they said the ice machine... breaks sometimes "Oops" and never was given a reason for no receipt! Read more
The manager was on her cell phone the whole time. I tried to get some extra sauce for my nuggets because I got one thing and she... told me it was going to be extra. I told her don?t worry about it. Especially since I was just at another location two days agoand they gave me several extra sauces with no charge. When I got to my truck the fries were half full, cold, and unsalted? nowonder this location has so many bad reviews. Terrible experience! Read more
I?ve given them several chances since my son loves this places and it?s closest to us but today was the last chance. I will... never go back. I ordered a hot cakes and sausage and a bacon egg and cheese biscuit. I got the hot cakes and a hash brown. Thegirl in the window apologized and was nice about it she gave me the biscuit and I drove off. A minute down the road we realizethere is not syrup or fork! I go back to the drive thru the line is long of course I get to the first window and explained I donot have syrup and asked the guy in the back window to get it for me he told me he?d prefer I wait in line. He stayed there onhis phone doing nothing for two minutes while I waited for the line to move when he could have just handed me a dang syrup. I amso annoyed with this place and never going back! Lazy people! Read more
We waited in line forever. Got to the pay window and no one was there. We waited for someone until all the cars ahead of us were... gone and the next window was empty. So we pulled forward, and when we did, someone came to the window and asked if we paid, wesaid no no one was there, the lady said she was coming and we just need to be patient- we said we were patient and no one came.She proceeded to give us a flat hand out to our face and said have a nice day, and wouldn?t let us pay or get our food. Read more
I finally had to give a review after at least 20 visits that were all bad! My order is wrong most every time or items missing.... I?ve learned to check everything twice, but it?s still very frustrating? especially when they ask for your bag so they can riflethrough my food making sure that is really missing and I?m not just making it up. There have been a couple times when the foodwas actually inedible. Fries raw, pie about broke my tooth it was so hard, chicken nuggets fried to a crisp and too hard to eat.We?re usually lucky if we get a hello, never an apology for mistakes, no thank you. No basic manners whatsoever. Unfortunatelythis is my last visit there as it?s just such a negative experience every time. It?s frustrating as we live right up the roadand my kids love MickeyD?s. But the Helena location is a complete fail. Read more
I'm a dasher. I walk in and don't get acknowledged. I wait. I watch cars pull in, order, receive their food, and leave! Still, I... wait. Hang on, this order came in long before all those orders did. What the ****?? Read more