Reviews for Baskin-Robbins in Haskell, NJ
The place is gross. I went to get ice cream and the ice cream tubs were not placed properly. Two of them looked like they were... just thrown back in the freezer and most looked nearly empty. They weren?t any labels at all so, I didn?t even know the flavorsto some. The front glass to the ice cream display was dirty and had finger prints all over. You know the store was basicallyempty. It doesn?t take that much to wipe down the surfaces. Read more
Let me start by saying, what "WOULD'VE" been a 1/2 star Review, but actually turned out to be a 5 Star Review.(WAIT ... FOR ...... IT) My wife and I stopped by this location with our kids (2 teens) a little after 8pm, on a Sunday night. We went in, andSTRIKE ONE, they didn't have any Orange, of anything, so our daughter opted out of any other flavor. My son got hischocolate-mint, (Okay) and my wife got a pint of Strawberry-cheesecake ice cream. After driving away, my wife opened her pintand STRIKE TWO, about 1/5 was missing off the top. She thought, hmmm, maybe it was a factory mishap. But then STRIKE THREE,there was Freezer burn over the top, and the rest was like a brick. (WAIT ... FOR ... IT) At this point, we've driven about 15minutes away, and we had to drop the kids off, before heading back to hopefully make an exchange before they closed. We made itback, and explained the situation. HERE'S WHERE THE STORE'S STRIKE OUT turns for the better. Both employees on duty (Gabe &Madeline) were Super Amazing. They were completely understanding, and said we can exchange the pint for a new one. Afterrealizing they didn't have another of the same flavor, Madeline double checked the refrigerator, while Gabe went to the back tocheck their supply. Unfortunately, none was found. Next, they told her she could select another flavor if she wanted, andwould throw in some extra for the inconvenience. Both Gabe & Madeline continued to not only be professional in theirperformance, but genuinely went above and beyond to compensate for our inconvenience. The Service they provided us took whatnormally would've been a bad experience, and turned it into a 5 Star fixer-upper. Their Customer Service skills were TOP NOTCH. As a current Manager for the MTA-NYCT, who Manages a Customer Service Support Center, I know how important Excellent CustomerService is. Gabe & Madeline are Rare Jewels. Who ever hired them should give them a Raise. Those two are Keepers. We Read more
Horrible service
Both girls did not know how to do their job it was $1.50 scoop day and they made a fool of themselves.
????????
They don't make their own flavors in store anymore. Plus there weren't many flavors available.
The music was LOUD and the store was freezing.
We have come to this Baskin Robins and it has been the 4th time and they always come up with a different excuse each time not to... make milk shakes by lying to the customers and they have a poor service. I would not recommend going to this place. Read more