Reviews for Starbucks in Harrisonburg, VA
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The The Egg in the Bacon Gouda sandwich was Ice cold . I ask them to heat it up but they refused saying that they could not... heat it up because I bit into it . Thing is the sandwich was warm on the outside but not the inside that's why I thought it wasok . They did not offer to remake my sandwich either. This is the worst customer service I think I have ever experienced in mylife and I have been to quite a few restaurants in my life .. Very disappointing! I know what customer service is because Ialso work in food service! This customer service was poor. I feel like they should have remade my sandwich or offered me adiscount. Read more
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Got my mobile order wrong they gave us the wrong size. Went up front I asked them to fix it and got a Lotta attitude from Girl... with blonde hair and glasses. Watched her dump our cup into a bigger size and just add extra ice. Also left out an ad on evenafter asking them to fix it. Terrible Starbucks experience Read more
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Strawberry açaí tastes like coffee, don?t think they washed the machine or the cups after they made a drink. The strawberries... are rotten and disgusting. Always loved this drink but they destroyed it Read more
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I haven?t had any bad experiences at any other Starbucks, but this one specifically is the best because of how nice their staff... is (and of course, the drinks are good!!) I usually go through the drive thru and almost every time I do, there?s a staff memberalways making conversation with me. It?s always the highlight of my day :) Read more
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Exceptional customer service. Very kind! (TL;DR - Grabbed the incorrect order, noticed 90 min later, my original drink was... still available on the counter, and THEY REMADE IT FRESH DESPITE THE TIME PASSAGE AND MY ERROR. ) I ordered a drink in house,grabbed it, worked on my laptop for 90 minutes straight, then took my first sip and tasted a flavor I didn't order. I went tothe counter, told them about the error, and the worker (very politely!) told me that I had grabbed the wrong drink. My originalorder had been sitting over on the counter for an hour and a half. Despite my original drink still being available AND the factthat this was 100% MY FAULT, they remade it fresh so that it wasn't watered down for me. Read more
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Andrew the manager is very nice, personable, knowledgeable, and helpful. Taylor the barista is extremely rude and disrespectful... to customers. Not just me but others. Had a question and problem with a drink and Andrew fixed it. Taylor was condescending andjudgmental in the background the whole time Andrew fixed the problem. I understand working in the FnB industry. I've literallyworked it 10 years and managed about half if that. And it's not fun dealing with customer issues sometimes. But I was veryreasonable and respectful the whole time I handled my issue and its your job to just be kind for a few minutes around thecustomer. Even if you have to fake it. Taylor ruined my experience here. Read more
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This particular Starbucks has EXCELLENT staff and service. I also feel like I'm bothering the staff with my order but the... barista that took my order was so nice and made sure my order was perfect. I understand now why my daughter and her friends callthis "their Starbucks" and frequent it often. Read more
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