Reviews for KFC in Hanover, ON
Chicken was good, fries were soggy, and burnt, they also forgot our big crunches. *edit* they took down our info and made up for... the big crunches, but this kind of thing happens a lot there, unfortunately. Read more
Overall good experience. I waited until my second visit to post as the first visit could have been smoother, but the second... visit was much better. Read more
I was not going to write a bad review, but the more I think about how I was treated the more I'd like to warn people. Today I... ordered 3 meals online. We waited the alloted time and went through the drive thru to pick up. We get home and although thereare 3 meal boxes, one of the meals has been split into 2 boxes. Silly mistake of misreading the order. So I call in to requestthe remainder of the food I ordered. The first young lady I spoke with was sweet, but needed to pass my call off to anotherwoman. From the second she got on the phone I could tell she was having a bad day. Before I even managed to get out what myactual problem is, this woman proceeds to speak quite loudly over me, start explaining to me what she thought was in my order...she rants and raves not letting me get a word in edge wise, explaining to me several times i got 2 meals but they put 1 in 2seperate boxes. I had to yell 'mam!' At her... to which she said 'what!' I said ' I got 3 meals'... I then wait for her toverify, she says she will make up the meals. I tried to ask how long until it would be done... to which she proceeded 'I'msorry, good bye' in a snide voice and hung up the phone without responding to me. When I arrived she was tossing my chicken inboxes, yelled towards my general direction about splitting this one up into seperate boxes as well, then walked out of site. Ihave never been treated so poorly by someone in customer service. I could understand her response if I had been yelling, orrude... but I was calm and polite from the moment the call connected. But I hope the woman I had an interaction with today readsthis. I hope you're nicer to the next customer, especially if the mistake is your own. No one deserves to be spoken to likethat... I hope tomorrow you have a better day and can find more patience with your customers. Read more
I was very satisFRIED, it's a KFC, it's nice to have something other than a cheeseburger for a change.. The secret is to have... the app to get online-only deals, and to not go when all those high school kids show up at lunch. Read more
Not enough staff! VERY slow! Chicken was good, fries were cold! Lady at counter working very hard, kept good attitude!
The food is good and service is ok(at drive through) but they cut the chicken into smaller pieces. If you order 10 pieces, they... give you 5 cut in half. Huge rip off. Read more
Granted it's been a longtime since we last ate KFC. Where is the Mac & Cheese? Got home to find we got two large creamy... macaroni containers, even though I asked for Mac & Cheese. Checked the menu & saw it is no longer there. Granted it's beenawhile since we've had KFC, but it's not worth it without the original Mac & Cheese. All I think is, what were youthinking? P.S....after tasting the Creamy Macaroni it got put in the dumpster! Read more
Very clean up to date store, Food is not dry, and hot & fresh. Lots of dine in space out back, entrance from streets on either... side. Drive thru also is very convenient! Read more