Reviews for Dunkin' in Hanover, MD
I tried the grilled cheese with tomato and pesto and a Cold brew coffee. The sandwich was delicious and the store was fast and... clean. Read more
My experience seemed pretty good until I was attempting to order a milkshake with two flavors. The cashier was genuinely... confused by my request, so she called her supervisor who immediately informed me that they were forbiden to make mixed flavorshakes by her manager. She was so inflexible over the issue that when I questioned her as to why, she told me that I could go toanother Dunkin Donuts to get my order filled. Perplexed, I stated that I was not trying to be difficult when I asked her if Iwere to buy a 4 scoop ice cream, could I have 2 different flavors. She again reiterated that I could take my order to anotherDunkin' Donuts. When I restated the question, she finally and begrudgingly said yes I could have 2 different flavors in seperatecups. All the time, she was clearly in major dimination "it's my way or the highway" mode. I wonder what that's about? I supposeoutsourcing our menial labor means we no longer deserve personable or friendly customer service. Sad days......... Read more
Clearly today was "I don't care what you order; you're gonna get what I give you". I went through the drive thru & the gal that... took my order rushed through it, kept interrupting me asking what I wanted as I was telling her & then said absolutely nothingso, I pulled around to the window. Still, not a word to me. Her & the other girls are still carrying on their conversations,ignoring me. When she hands me my drinks, they're wrong(obviously, because she wasn't paying attention when I originallyordered). When I tell her my order is wrong, she decides to talk to me & tells me it's not; what she gave me is what I ordered.-_- I had ordered an iced latte with caramel & an iced macchiato with caramel & an extra shot of espresso. The drink she gave mewas all milk with the tiniest bit of espresso. When I told her it was wrong & she argued back & forth with me about it, she thentook it back & filled it with coffee. It had no caramel. My latte was nothing but milk & she wouldn't fix it. NEVER AGAIN. Saveyour coins for the next coffee shop down the road! Read more
I asked for the avocado toast with bacon this is what I get after returning because I had one with no bacon?????????????terrible... service Read more
Dunkin is continuing to impress with adding vegan options to their menu. I was ecstatic when they added the Beyond Sausage... sandwich and now its Avocado Toast, Plant Milks and Matcha!! We're just waiting on a vegan donut over there!! Read more
I wish i can give this dunkin donut zero stars. The people taking the orders are so rude and it seems like they never understand... what you're saying or trying to order. This morning I specifically asked for my bacon to be cooked and crispy and the lady gaveme an attitude over the intercom. I checked my order once i arrived at work and my bacon is literally not cooked at all. Theyare trying to poison me by giving me raw bacon. I will never waste my money over here again!! Read more
----Update as of 8/14/2020---- This location used to have excellent staff, but this has since gone out the window. The store... is routinely closed down 30min + in advance of the listed closing time, lights shut off. The staff now running the location areunwilling to help, and have left me sitting at the drive thru looking out the window, unwilling to fulfill an order. I've beencoming to this location for about ten years, and this is the worst the service has ever been. It's unfortunate to say that DDcorporate needs to be involved in cleaning house. --------------- Friendly staff that get to know you and your order, and whogenuinely care when you engage them in a conversation. Chandra is always helpful. Having this location be a 24 hour locationonly increases the convenience. I have nothing bad to say! Read more
terrible. absolutely terrible. I go thru the drive thru. and whoever it was that took my order kept talking over me, wouldn?t... let me complete my order. and was just flat out impatient and rude. nonetheless once I got to the window, he put down the wrongsize coffee, the wrong sandwich. and to top it off whoever bagged my food, completely forgot my boston cream donut. my absolutefavorite, and when I returned to talk about it the only response I got from the manager was ?i?m sorry, would you another coffeeon us?? no. I just want my donut. Read more