Reviews for Tim Hortons in Hamilton, ON
Went there on Friday afternoon in drive thru. Even 1 star is too much for them. Rude customer service. I saw my croissants lying... near the drive thru window for 8 minutes and the girl kept on taking other orders while I was waiting at the window for good8-10 minutes . She has a gut to lie on my face that it was just heated 2 secs ago. Read more
The employees at this particular Tims treat me like a VIP and go above and beyond, even when my orders are highly customized.... It's appreciated, and a big part of the reason I always order on my work days. Read more
Multiple mornings I've been there at 5:45 am, they have pulled in the cone showing that they are open (claim to open at 5 am)... and no one takes my order. Multiple times I have driven up and the person is sitting there on their phone or talking with otherworkers and somehow missed me there for the last 5 min. Horrible service, consistently one of the worst tims I've been too. Notmention the coffee is regularly burnt or watery Read more
If you're looking for brewed decaf, this location will give you decaf espresso topped up with boiling water, without telling... the customer. Other locations have tried this and most go back to the original way of brewing a pot. Won't be going thereanymore. I'm glad that I called from outside before going in. Read more
Do you really guys make your own tea like this, I asked for French vanilla and they gave me just hot water instead with no sugar... in it. I understand it?s busy place but that is the thing you have to manage and be polite with the customer as we are paying. Read more
I?m giving a 1 star because I witnessed the store owner firing employees, it was so sad to see the employees treated the way... they were. Thank goodness I do not work for this women. She needs to get training on how to treat her employees. Franchiseshould be contacted and investigate her. Will never return to this location. Read more
Disappointed in the service. Whatever you order is not available Veggie bowl -N/A caprese sandwhich - N/A Bagels-N/a its fine... you are out of things but The staff should be convening in a way customer is not offended. I ask for veggie wrap they said nochesse and only letteuce and tomato no saucses and line up is hugeeeeee..... so when you do order you have to order quickbecause they are in rush. Eventually after asking about 6 diffrent items I left place with nothing!!!! Read more
Good people but service inside way to slow, often times 10-20 customers waiting inside such a small space. If you care about... your time I suggest visiting another location?.also heard the owner is a cruel person who fired all the staff so maybe it?stheir fault for not hiring enough qualified people idk?!? Read more