Reviews for Tim Hortons in Hamilton, ON
Love this location and service esp from Meghan and Pat! won't go anywhere else because of them ! so kind, polite and fast,... courteous service! only downfall is they close at 8 pm ... a lil too early but worth going there just to see them ! Read more
Nothing tastes good from here. Their coffee is gross, their French vanilla is gross. The workers are nice enough but their... coffee is not worthy of carrying the famous Tim Hortons logo. I'll go to the next corner for proper Tim's. Read more
Its small but my fave. Love the girls there! Always make my morning. Its not a drive through so they are busy but always great!
Absolutely disgusting service at this location (Esso station Mohawk East & Upper Sherman, Hamilton.) Thursday 6th January at 12... noon!!! I'm saying the service is disgusting but I didn't wait around long enough to see after I was finally greeted by a veysurly, unfriendly member of staff. I waited in line while she slowly served the customer in from of me then the interactionbegan.......... ME: Hi HER: Yeh, what do you want (no eye contact whatsoever) ME: A medium black coffee please and a mediumdecaf, one milk one sugar! HER: (BIG SIGN, NO EYE CONATCT STILL) You'll have to wait I've not put any decaf on!! ME: Don'tbother, cancel the order. I turned around and walk out!!! I wasn't taking anymore of her attitude! I wasn't handing over mymoney to this establishment !! I think the franchisee of this Tim Hortons needs to either fire their staff with bad attitudes ortrain them. I also think Tim Hortons needs to stop resting on their laurels , with their smug attitude that people will alwaysbuy their coffee, unfortunately times are changing and their customer base is also changing and they need to keep up with thenew independent coffee houses who value their customers. Tim's portion sizes keep shrinking, their prices keep increasing andthe quality doesn't match or justify the price hike, indeed it's the total opposite, cutting costs and standards expectingpeople to stay loyal. I don't think so!! Avoid this Tim Horton's, drive or walk up to Tim's at Upper Gage and Mohawk ,friendly and helpful staff whatever the the day of the week Read more
Stopped in to buy a strawberry banana smoothie and some hockey cards. In what should have been a quick in and out, took 30... minutes, as the attendant offered her opinion on how many packs of cards I ordered. She never heard of anyone ordering 40 packsof cards before, telling me she could only give me 1 maybe 2 packs and that she didnt think that she had that many available. Icould clearly see a brand new box on the back counter freshly opened, so 40 was a non issue. Secondly the requirements say $1for 1 pack with every qualifying drink purchase and $2 for each pack after, with no limit on amount of packs. I asked her tocall her manager if she was unsure, while she still opined on how many I was asking for, saying she never heard of anybodyasking for that many before. All the while this was happening a lineup of customers out the door was happening. The girl at theesso counter finally told her to call her manager for clarification. So she did and she explained the situation and also stilloffering her opinion. I guess it was ok to order 40 packs as I heard 4 oks from the attendant on the phone and got my order.Tim's needs to make their workers informed of their rules and promotions to avoid confusion. On a positive note the strawberrybanana smoothie was so refreshing and delicious, I would definitely order that again. Read more
The store opens at 4:45am but nothing other than coffee was ready. I asked when the timbits would be ready and I was told 30-45... minutes. At 5:45am I went back and only biscuits and muffins were ready. Once again, asked about the timing of the donuts andwas then told that she didn't know. Wish I were told that an hour prior. Why isn't everything available at 4:45 when the storeopens?! Nevermind that cluster f@ck, 98% of the time the donuts are always mislabeled.. worse location EVER! Read more
I just had some snotty lady working there blame me for ?crashing? their debit system by tapping my debit card too soon or before... the beep. She actually just had to press cancel and reclick debit. When I mentioned to her that she just have a note near thepin pad to warn people to wait for the beep she just argued with me and yelled ?NEXT? in my face. That?s exactly what I lookforward to first thing on my Sunday morning ???? customer service at its finest. Read more
Image shows a full-on Tim Hortons. It?s not. It?s an Esso Tim?s.