Reviews for Dairy Queen Grill & Chill in Hamilton, ON

Kids loved it. We went around 940 pm, right before they close. The servers didn't rush us, though we were told to leave on the... dot at 10 pm. Read more

Service was great people are friendly an everyone love their blizzards.. however just forgot the whip cream on the one blizzard.... We purchased the same 2 weeks ago so possibly I am wrong. Everyone love their blizzards so not a complaint at all. Read more

Burnt Dry Burgers. I know DQ is new to the burger chain but this is not acceptable. Their chicken strips are hard and has too... much breading. My first time to try DQ burgers was in New Brunswick and I was impressed with how tasty and good it was.Apparently not at this location. Read more

This location ruined my daughters birthday. All she wanted was a Dairy Queen cake. There was a nationwide outage of internet and... cellular networks so they could not accept credit or debit - no problem, I had cash. The cake was $40, I only had a $50 billbecause bank machines were also down and I had taken that out of the bank to put into the birthday card. The store refused totake cash - so no debit, no credit and no cash. They had already decorated the cake, but could not accept a $50 bill. I drove 30minutes out of my way to go to a Baskin Robins to get a cake (they take legal tender there) and was late for my daughtersbirthday dinner. One of the worst customer service experiences I have ever had. Highly recommend avoiding this location astheir policies are short sighted and not family friendly. Read more

Just received my delivery order and one of hamburgers had a sharp metal foreign object in it! It was very sharp and luckily my... nephew felt it in his mouth and thank goodness he didn?t swallow it! We tried calling the restaurant numerous times but no oneever answers!! What are we supposed to do? Do I have to drive to the store?? NO customer service! I gave Dairy Queen a chance asI usually don?t order from them. Someone from DQ needs to do something about this!!! Had my nephew swallowed this metal foreignsharp object, it could have been a medical emergency! Read more

We ordered 4 hamburgers and 1 blizzard from DAIRY QUEEN on Stone Church road, Hamilton, Ontario (via Skip the Dishes). The order... was placed on Tuesday June 28, 2022 at 6:09 p.m. When we received the order, the bag was sealed. My son was eating thehamburger and bit on something that hurt his mouth / teeth. He pulled out a thin sharp black metal object in the shape of a L(see attached picture). This object was very sharp on both ends (like a needle). If my son had swallowed this sharp metal, itcould have caused great injury or killed him. I tried to call Dairy Queen on Stone Church road, Hamilton well over 20 times, onseveral occasions, but no one answers the phone. The voice mail was full so I could not leave a message. This was an emergencythat I would have liked to notify Dairy Queen about immediately. What if other people also got this in their meals. I alsoleft messages at the Burlington head office. They also do not respond. I wrote several online complaints, also to no avail. Icalled the international number for Dairy Queen and finally spoke to a person. They contacted Dairy Queen, Stone Church Rd,Hamilton. Then the dairy queen location finally contacted me. They asked me to send them a email with details, which I did. Istill have not heard back from Dairy Queen after sending them details. I don't understand why they are not taking thisdangerous situation seriously. So, today, I also notified Public Health Hamilton and copied Dairy Queen on the email. Read more

Saved a birthday! Plus it was the prettiest strawberry cheese cake blizzard cake I ever got. I hope that employee is having the... best day and they get a huge raise! I wish I got your name sir because you're the best! Read more

Very disappointed with the chicken strips. Literally half the size they used to be and the combo didn't come with a drink! It... always used to but the price stayed the same.... Husband only wanted the strips and no fries, we were told it would be $2 astrip!! Ridiculous!! Literally have to buy food we didn't want for it to be cheaper. And for some reason all the tables wereblocked off even though all the restaurants around are open. Just a disappointing visit in every aspect. Read more