Reviews for CoCo Fresh Tea & Juice in Hamilton, ON
I always enjoy a treat from CoCo but last time I visited, my (cold) drink was a little bit warm for some reason. I still enjoyed... it and will still continue to buy from here. Read more
I come here pretty often and recently I?ve found that the service has declined. Some of the drinks taste like water and the... employees don?t really update the app when drinks are ready. The last time I ordered I got the notification 45 minutes after ithad been made. The staff aren?t very friendly either (the ones at Mac are a lot nicer). I?m not expecting them to be over thetop but when I say hello they just ignore me? Read more
I love cocos and have been to multiple locations as I move around alot. I'll always stop at a cocos if I see one in the... city!!! I used to give this place a 5 stars!!! Which is why I feel so sad to write this...however I haven't had a goodexperience with this particular location in a long while. I don't know why but each time I come to this location now they are soslow to give me my order despite the no clear visible line. It is a bit ridiculous to wait 15-20 mins for 2 drinks...right? Itcouldn't be because of online orders because there was only one more ahead of me. They seem a little disorganized lately as wellbecause the other day, they didn't give me a receipt and the cashier didn't seem to know what she was doing and she was alone?She couldn't make my drink either because apparently she couldn't make the drinks yet so why was she left alone at the front forso long? It increased my waiting time bc i had to wait for an employee who knew how to make the drinks to come out from theback. I saw another customer had an issue but the girl (which I assume was the supervisor) looked like she had no idea how tohandle the situation. I wasn't even greeted when I came in as the cashier didn't acknowledge me until i said something. Which issad because I love when I go to Cocos and they greet me. It's part of the experience. When i left, i did say bye but i had noresponse from the cashier either ???? My tapioca have been a bit undercooked and clumpy a few times now...I guess I should'vestuck with my usual topping coconut jelly or pudding. The tea tasted strange too! It didn't taste like how it usually does. Igot my usual roasted Milk Tea with brown sugar pearls. I'm so sad because this location is the OG bbt I've ever had. I'd ratherdrive the extra 10 mins for the location at Mac. Maybe if I come back in a few months, customer service and quality will go backto the way it was. Read more
staff is very serious about their job and rushing around. Less communication in-between staff. They should give customers some... time to think about. But they made my day with Taro slush. so I'm happy. Read more
Always love getting my boba from there ! And also always have great deals for boba , I highly recommend every one to get to CoCo... Fresh Tea and Juice app! Very help full and every boba you get Reg or large u get a point and when you get ten points you get afree boba! Very love place I feel very comfortable and at ease when I go there ???????? Read more
Came here with my family and got some different bubble tea options, it was good and service was good. The only problem is that... when you poke the hole with the straw liquid comes out but I guess there isn?t much you can do about that unless you change thelid. Read more
Tried this place for the first time and loved both these specialty drinks. The drinks were freshly prepared and the service was... very quick. The staff is super friendly and helped us in selecting diary and non-diary drinks . Must try when in Hamilton ???? Read more
Not sure why the tables and sitting area is still boxed off. Maybe short staffed? Their other location near Mac is full opened... and seems to have the same number of staff. Drinks were more watered down in this location. They didn't have mango when I wentwhich was half their menu. Lychee yakult (Nov special) drink was ok. I'm not sure why it had a lemon inside. Definitely getregular sugar seemed like a watered down lychee drink Read more