Reviews for Baskin Robbins in Hamilton, ON
We had been going to this location for years but after this business has been sold to a new owner, the scoop size has greatly... reduced. But it is more the attitude that irked me. Scoop must be run through the tub thrice to fill it, and must be at-least2.5OZ but instead this person miserly scrapes the ice cream and fill it up with "generous air". I mean seriously for $10, youare not willing to fairly sell and deliver the promised item amount and yes cheat..... Businesses do not flourish this way, Onemakes money and succeed when customers are happy, satisfied and loyal.. so this is not what our experience has been. Save ascoop and a half and built the imaginary empire. Also, this person was busy chit chatting with other customers who looked likeacquaintances while I waited to be attended. I did not see any older staff that used to work here. May be this person is theowner or a partner. Whoever this is, you do not operate a successful business this way, especially ice cream, which is"happiness" and a miser cannot do a good ice cream job for sure. The older management and staff was amazing and generous. Thisattitude is disappointing. I am not returning to this location again. I am sure, this place will be loosing more loyalcustomers. Read more
Such a kind dude with glasses let my boyfriend and I in 20 minutes after closing!!! We even walked away already after realizing... its closed and he chased us down :) He even closed and washed everything already but opened it up ans said no one should end anight without ice cream :') Made my night, thank you so much!!!!!!!!! Read more
This store goes above and beyond to make the customer experience special! I asked them to write a message “Good Luck Nikki”... on an ice cream cake for a friend and they used two colours to make it look amazing! Complimentary too! Thank you so much forcaring about your customers! Read more
Prices are becoming a little bit ridiculous for ice cream cones at Baskin Robbins. $19 for a couple of double scoop waffle... cones/bowls. I love the flavours and quality but prices are a little outrageous. Love the ice cream and service was fast butneed to lower the prices. Times are hard for people right now. Be Better Baskin Robbins! Read more
I was in on Saturday evening sometime and saw an employee standing in the parking lot next to a car. The car was parked in an... accessible parking spot, no sticker or identification to be parking there with quite a few people standing around it. Thought itwas a little odd to be doing that. I am giving points though because the girls inside were fantastic, very nice very helpful andmade my experience amazing! Will be back but maybe should talk to the employees about what they should and shouldn’t be doingon the job. Read more
My favorite location which I visit often with my family. The place is clean with a Covid policy in place. Amazing service every... time. The birthday Ice cream cake never disappointed. Read more
Awesome service, with a smile not visible yet apparent in her voice. Great ice cream products married with a multitude of... popcorn offerings. Nice combo. Lots of parking and masks are required. Read more
This location is awesome. Ravi, who is always working whenever I stop by is amazing. He is fast, efficient and friendly as heck!... He's always on top of the orders and has a great memory. He helps others who work with him and make sure to serve each customerin order even as they pass by each other to look at flavors. The ice cream is always good and the new flavors are fun! Thevegan options are okay but there used to be some different ones it would be nice to see again. The store is always clean alsoand we see Ravi cleaning at the end of the day when we walk by Read more