Reviews for Dunkin' in Haltom City, TX
rainy day didn't stop the happy staff on Veteran's Day. the drive thru was busy so I went inside and greeted by three associates... right away. One associate was with a customer who I'd say was as happy as rhe pouring rain. Anyway, service was quick andfriendly - donuts were fresh and affordable, restaurant was clean. Read more
They always have my order ready when I get there. Every staff member I've met has been full of smiles and polite.
Online it shows they open at 5am but no one is here and its currently 533am. I came here to pick up a doordash order and now I... cant. What a waste of time. Read more
Horrible customer service I have witnessed, in every business aspect addressing customers concerns and issues are top priority.... Even in the company I work for (healthcare). However, not for this location. I ordered for two Mocha swirl iced coffees and washanded two regular iced coffees. I kindly handled it back to the Dunkin? associate and informed her that the order was wrongnot for one but for both drinks. The window associate looked confused and escalated the issue to the barista. The gentlemanapproached the window and firmly stated ?I work here, I know the recipe, this is how we make it? I didn?t question his workethic or experience. But kindly said I understand sir but my GF and I come here on a regular basis (AM time) and know how theorder is properly made. He didn?t address our concern but aggressive said this how we make the coffees here. Even on the coffeesticker shows MD ICE ORIG COF, not Mocha Swirl ICE COF. ??????????? Thanks Dunkin?! Read more
The customer service is hit or miss. I make it a point to be kind and polite, but rarely do I get the same in return. They?re... short with you and sometimes don?t even say hi or thank you. They?re obviously understaffed, which might explain theirlackluster enthusiasm, but I sure would appreciate some positive interaction, especially first thing in the morning. We are alldealing with current events and struggles. Read more
I just want to start off by saying that I recently moved and the dunkin donuts by me can't make Iced Carmel Machiatto right for... nothing. Always have to have them remake it and it still tastes bad. Well I was passing through tgis town on my way back homefrom a baby shower and the lady who made my drink made it PERFECT. Was starting to forget what it's suppose to taste like. Kudosto the morning staff today. Thank you! Also everyone was very nice and cheerful. ???????????????? Read more
Coffee is just not consistent. I always give the benefit of the doubt but my coffee is always made bad it's like they just don't... pay attention to what you order sometimes. VERY HIT OR MISS. If you are ordering from here go in person and be specific. You cantake this picture for example with literally no milk in the coffee. UPDATE: 3/25 Still not happy with what I received. Iordered a Cold Brew with sugar and Irish Cream. There's literally a pile of GREEN sugar at the bottom of my coffee. St Patty'sDay was 9 days ago. I get that you have extra green stuff but I don't want to be drinking a Brown/Green drink on a randomFriday. I had to basically get another cup and poor this coffee into it, leaving the sugar behind, to avoid having a sugar rushfor the next 3 days. Read more
Stephen is a very helpful manager and I can tell he and his staff are well trained to make sure customers leave happy and want... to come back again! I didn?t catch their names but a girl with ginger or brown hair wearing a green hoodie? Excellentcustomer service. Very sweet. The curly headed girl there was also very kind. Will be coming again Read more