Reviews for Baskin-Robbins in Hagerstown, MD
Greatly improved though the years. Staff are all friendly. The best dd/baskin in the area. Can actually go in and sit and... eat, unlike all the other snobbish other dd. Read more
I would give 0 stars if possible. I have never been so disrespected like that for simply placing an order. The "manager" was... incredibly disrespectful to myself and the other guest in the store. The staff had absolutely no idea what they were doing, whatthey offered or how to treat people. Absolutely disgusting. Read more
I visited today and was thoroughly impressed. They went above and beyond to make my daughter happy (they didn't know it, but she... had just been in a car accident). It means a lot to me that they not only did an awesome job of serving up our coffee, icecream, and donuts, but also heroically soothed us after a thoroughly challenging day. Big kudos to the workers and manager. I'lldefinitely go out of my way to come back and support them. Read more
MY EXPERIENCE TODAY; First time at this location, or getting a Baskin-Robins milkshake. I ordered 1 chocolate milkshake and 1... vanilla. First I was told that they only have vanilla milkshakes. This location is a Dunkin Donuts/Baskin-Robbins combo, so Iasked; "Isn't this Baskin-Robbins. (the home to 31 flavors) ?". I was asked to wait while she checked it out. Then told to waitmore while they got the ice cream. (???) Had to drive around to side entrance and wait for it to be made. They were brought outwithout straw's or napkins. My opinion, the vanilla milkshake tasted like it was mostly vanilla syrup and had no ice creamconstancy. It was too sweet. I put it in the freezer for my son to have later. I tried his chocolate milkshake and the samething. Tasted like I was drinking Hershey's chocolate syrup right out of the bottle. I like my milkshakes simple: Ice cream andmilk, no extras. The prices where comparatively high to another ice cream place who sold me 2 larges for $4 less than these 2completely un-uconsumables medium sizes. Disappointed Read more
Horrible customer service. Place is listed as a 24hr, but only in drive thru. Tried to go inside with my kids at 945. But all... the doors were locked with people inside. Lobby closes at 10, so we were refused service. Workers were out of uniform andyelling. Complete failure of service. The authorities should be notified that they lock people inside, major fire hazard. Read more
I wish I could give this Baskin-Robbins more stars but after our experience here tonight, we won't be back to this location.... First, we did not get a variety of ice cream, we got doubles to choose from. Ice cream labels of ice creams that no longerexist. My husband asked for real sugar in his coffee and got fake sugar. I have no problems with employees enjoying work, aslong as they do their job and listen to the customers. Read more
This place sucks.... the manager is super rude!!!! I went today through drive way and said I wanted a warm cookie sandwich, I... ask her if she had snicker Ice cream and she replied very rude!!!! She was trying to be smart with saying that I shouldn't getthat because it was going to be messy.... If I ask for something please!!! Dont argue with me saying that I shouldn't get it.!!!Just give me my order and that's all... also last time I went there a new girl got my order and for the same reason and shemessed my order up and when I went to the window the manager started raising her voice at her! Like?! Please dont do that infront of a customer. This will be the last time I visit this place Read more
I ordered a cake from this baskin robbins location for my son's birthday, I couldn't get the website to work so I had to call... the store. The staff there, especially Paul made it super easy to get the cake I wanted. They weren't able to make the cake Iwanted in the right flavor (I picked out a half cake design on the website but we all know flavor is always more important thanpresentation) so Paul worked with me to figure out the best cake in the right flavor and it turned out beautifully. They made myson a super cool Spiderman cake that tasted friggin great. Dairy queens cakes are trash compared to the one I got today.Seriously. Thanks Paul and the staff at baskin robbins will be coming back for future cakes. Read more