Reviews for Patisserie Florentine in Hackensack, NJ
I must have had the worst mango smoothie ever at this location today. First, they seem to have run out of mangoes, so an... employee went somewhere to get the fruit. They didn't bother telling us there would be to be a very long delay in making thedrink; otherwise, I would have just canceled the order. While I was waiting, numerous other customers were being served andreceived their orders. When I finally got the "smoothie," if you can call it that, it had absolutely no flavor (no sweetnesswhatsoever), was lukewarm and had a weird consistency. The mangoes, which took so long to obtain, did not seem fresh either. Ishould have gone back to get a refund, but our car was far from the store and I didn't feel like going back to complain andhaving a confrontation. I ended up just throwing out the drink and totally wasted $7.50. I should have known something wouldgo wrong when they said they didn't have ice cream for an affogato. Read more
They forgot to make my order so I had to remind them of it, which normally wouldn?t be so annoying except I waited so long for... the worst matcha latte I?ve ever had. It was so watered down. The croissant was also really old-tasting, like they were made theday before but didn?t sell well. The flavor of the croissant was okay though, it was just way too old (so the texture wasoff). Also not my issue but it rubs me the wrong way that they refused to give this poor mother with 3 children some morenapkins. Seriously? I guess it?s BYON now?bring your own napkins. That being said, the interior is clean and the artwork looksnice. But the food and service could use a lot of work. Read more
The staff at the location of The Shops at Riverside are so amazing--very cordial and accommodating. And the coffee is... absolutely delicious! I just joined their coffee club--and it's free! I couldn't believe it--so many other perks to enjoythere as well; but most importantly, is how accommodating and super friendly their staff is there! It's my daily pick me upafter my shift at work. Read more
The food here is excellent, and the staff's very kind even if I'm sitting down for just pastry and coffee. I sometimes order... from this patisserie's mail order online from their website when I've needed to go to relatives a few hours away where I can'tfind equally good bakeries. They must have a great shipping company because the cakes taste just as good when they arrive. Read more
Used to be a great place for coffee - not sure what happened but these are the coffee we got today from brand new staff? Wish i... took pics before to show you the difference but it?s a significant drop of quality of their coffee (and service as well) Sounfortunate. Hope there will be improvement next time. Read more
This cafe is extremely friendly. Manager Sia and Kevin made my little sister & I feel welcomed and right at home. The drinks... here were absolutely delicious. I highly recommend consumers to order the dirty chai, perfect holiday drink! Read more
Omg what can I can I love the staff great customer service and one of my favorite pastries is this gluten free blueberry... Almandine get it warm it?s the best ????and the pepperoni pizza is so good Read more
Terrible staff. Went there on November 19th, 2022 at around 4 PM to order, but was told by staff they are on break. That's it.... No explanation, no effort to say come back a little later. Just, "we are in break". What a shame! I do feel bad for theowner of this place. Read more