Reviews for Casey's in Grimes, IA
Employees are terrible and rude to customers management let's them play inappropriate music so customers have to hear the foul... language in some of the music Read more
Not sure what is going on with this location. It has been an ongoing saga with slow service, and just not an overall good... experience. Every time I purchase anything from this specific store it turns into an endeavor. This is sad as I want tosupport the Casey?s nearest me, but I go out of my way to get to the other locations for what I need. Another aspect of anyCasey?s store, and this is not up for debate. The software that reads and authorizes transactions via credit/debit cards takesan unreasonable amount of time. That issue lies at the corporate level of Casey?s and is to the point that pride must beswallowed, and lessons learned from other stores. Why can I be in and out of any Qwik Trip with multiple people in line inseconds, but if I am the only person in any Casey?s making a purchase it can take several minutes? That issue starts and endsat the top. It is 2022, make steps to get with the times. You are setting up your cashiers and customers up for failure forwasting time staring at a card reader that should be much faster. Read more
Called to order a pizza - apparently the phones are very good there because the guy couldn't hear me and when I tried to call... back I guess they just left the phone off the hook because it was busy every time. Some 1 star service if I've ever seen any. Read more
My boyfriend and coworker come here in the mornings right around opening for breakfast, they work at a facility near by and only... have a 15 minute break for lunch. being as you guys are the only ones open they go to you. however more than half of the timethey go they are not open on time and take 15-30 minutes to open and by that time their break is over. so annoying andfrustrating. and the employees are not the greatest to interact with. Read more
I?ve been to this Casey?s a lot: and I have to say, their employees are always nice, always helpful. I didn?t have my wallet. I... had some change. Jennifer and Ian helped me with my purchase. It was extremely gracious of them to help me when I didn?t havemoney, and I will give back what they gave me. I just hope that management at Casey?s sees this. Hire more employees like Ianand Jennifer. They understand the human experience and we need more nice people :) I will get them back and really appreciateit. Read more
Edited to add that I now have food poisoning from eating here. Had to wait in the store 20 minutes past my pickup time and... found out why the kitchen was behind after watching the female cashier repeatedly leave the register area to go joke with thekitchen guys. Paying customers had to wait to be rung up too. Save your time and spend your money elsewhere. Read more
I usually don't have an issue with this location but I ordered a breakfast pizza with sausage and a plain cheese pizza, as well... as some breadsticks, a mountain dew, donuts & cookies. The donuts weren't even the right kind, the pizza tasted awful & it wasextremely sloppy looking. I mean cmon, half a sausage patty thrown onto a pizza? It looked and tasted gross, and the breadsticksare pretty much inedible due to how much garlic is in/on them. I tried calling this location several times but no one everanswers. I'm really disappointed & I feel that for spending $40+ it should've been a lot better. Read more
Karyssa the assistant manager is amazing! Her customer service is top notice and she?s always very friendly. She makes a mean... pizza too Read more