Reviews for Wendy's in Greenwood Village, CO
This was a bizarre experience. I went to Wendy's on Arapahoe, Wednesday at noon for lunch. From what I could see there were 4... employees working. There was a line of 3-4 cars in the drive-through, one customer inside eating and one customer at the counterstruggling to enter her order in the Kiosk. After a few minutes she finally got her order entered but could not get the paymentto work. It seemed clear she was struggling but the person behind the counter did not offer to help. The order failed and thelady stepped aside and waited for someone to help her. I then entered my order and when the payment screen came up the cashierhelped me with the broken card reader which is help she did not offer the lady before me. She was still waiting for help. Oncemy order was placed I went to my car to get my phone. When I tried to come back in, the lobby door was locked. I knocked for 2minutes but no one came to open the door. I then went to the drive-through and told the lady at the window. She said she wouldlet someone know and let me back in to get my food. Two more minutes went by but no one came. I could see my food on thecounter, getting cold; no one in line, and still no one came to let me in. Finally, the one customer inside who was leaving letme in. I relayed my experience to the cashier but she just curtly replied "the lobby is closed". As I ate my cold lunch manypeople came and left because they could not get in. Strangely, she would occasionally let some people in, but never more thanone at a time. Clearly having any sort of line was way too overwhelming for this staff of 4. The food was fine, but cold. Thelobby seemed clean. The Coke machine needs some serious calibration as the mixture was way off. It really seems time to justshut down and reboot. This operation in completely difunctional. Read more
Horrid experience. Waiting in drive through for nearly 8 minutes. For all that waiting, one would think my burger and chicken... nuggets would be hot...nope. warm and cold. Asked for BBQ sauce. Just one. Instead received 6 packets of EVERY flavor sans theBBQ. Submitted complaint via Facebook to no avail. If you want good food or just fast food - AVOID this location at allcosts!!! Read more
Placed a mobile order for drive through. Watched cars in the reverse out of line as it was taking too long to even place an... order. Got to the speaker and was told to wait a couple minutes before I could even talk. Sat for a couple minutes was told topull up and sat at the window for a good 5 to 10 minutes while the workers were chatting with one another not doing anything.Gave cold food so I don't even know what they were doing the entire time besides talking to one another. Also there wasn'tanyone in front of me as they all drive away in frustration. The inside was clear of people as well. Probably the worst Wendy'sI've been to. Read more
I normally only leave reviews when a place is great but this Wendy?s is horrible. The manager was in the drive through window... and she was rude. This took forever, the point of a drive through is to be fast and we waited for 20 minutes and then they gotour order completely wrong. And the whole time she stood there talking to an employee in Spanish, not working then we asked forsauce and she stood there holding it and talking for 3 minutes instead of just handing it to us. And the best part is, she gaveus a completely different sauce than we asked for. Read more
Ordered 10 regular nuggets. There were 4 regular ones in the bottom then threw in the spicy like they had run out and were just... trying to hurry. Also my nuggets and fries were cold to the touch. At least the frosty was good Read more
This was by far the worst Wendy's I have ever experienced. The person taking orders on drive thru was very clearly on some sort... of substance. They could not get the order right after repeated attempts. Once we finally got to the window we were handedseveral bags of food. We got out of line to check the food, it wasn't even our food! We ordered one biggie bag, and one chickensandwich combo. We received a salad, two chicken sandwiches that were not the style ordered and cold flavorless Frenchfries. Definitely will never be back to this location, it needs to be shut down or fully restaffed and properly trained. Read more
This is a solid Wendy?s location. I did not grow up enjoying Wendy?s but I can not complain how convenient and cheap the food... is. I stopped by for a quick snack. Thanks to loyalty reward program, I was able to get a burger and pub fries for FREE! That isamazing so I appreciate that. The food is alright and may come back again if the opportunity arises Read more
The worst experience I?ve had hands down at a food place EVER. Tonight looks like there are 4 guys working and instead of taking... orders and doing their jobs like they?re supposed to, I had to wait 20 minutes in the drive through line as they were too busytalking to take my order and then at the window, they were too busy to greet me and then waited to hand me my food, again,because they were too busy talking, and then acted like it was an inconvenience to hand me napkins. I really really hope thatmanagement sees this and takes care of this because it?s absolutely ridiculous that the customers should suffer because theyhave people that are too busy talking to do their jobs, hire better help, if this was my establishment, all of them would be outof a job. I won?t be returning to this wendys or any in the future and hope this helps others stay far, FAR away from thiswendys. Read more