Reviews for Chipotle Mexican Grill in Green Valley, AZ
Sorry folks but your food is not that great. Rice was not completely cooked and the meat was over cooked.. BUT the BIGGY thing... is that I went there on Veteran's Day and there was NOTHING toward a discount.. not even a 10 percent. I understand that it isup to the individual company, however, it WAS veteran's day and there was no exception made to thank us for paving the road forthe freedom to have a place like Chipotle. I probably most likely will not go back Read more
Purchased queso to eat with chips and they said there was none but there's 21 bags of chips on the shelf then the lady doing... pick up orders refused to sell me a bag and laughed at me when I asked for them than just walked away while I was talking Ispent 47.35 and I don't even get chips ridiculous I'm going to leave a bad review on Google right now then the manager isn'there the same lady laughed when I asked for the manager Read more
Chipotle has a vegetarian menu, pork, beef and chicken, beans, guacamole and a couple of kids meals. The cook it all with fresh... spices and none of it is real spicy. They do have plenty of spices for you to add to your meal. Prices are reasonable. Read more
Staff is not helpful and they always get my order wrong. My most recent visit is the reason I am leaving a review. They claim... they never received my mobile order and weren't willing to view my email receipt as confirmation. Instead, they told me theonly option was to call corporate for a refund. I called corporate and left a message, never got a call back, and have yet toreceive a refund. At least they sent me a coupon for free guac as an apology for my inconvenience! Read more
First not looking for anything free, customer service when ordering horrible kid with white hair horrible attitude the entire... order. Chicken all burnt, the worst chipotle I've had. Its a shame to say it since we go to chipotle 3 times a week minimum.Place needs mayor adjustment. Corporate step in. Read more
Great experience tonight, the two handling the service counter were kind, Friendly, and accommodating. They displayed a level of... customer service that has been lost for quite some time in society. Mercedes was the cashier and I didnt catch the guys name whoput my bowl together, but both of them without skipping any beats were attentive and ready to remedy a situation ofmisunderstanding on my part, and offered a solution of which I politely declined bcuz it was not either of their faults in thematter, it was mine for not reading. Great job you 2 and great job to the store for maintaining a level of excellence in howyour store operates. I too work in the service industry, and all to often those in that industry go unnoticed andunderappreciated, but not tonight, at least not by me. I appreciate the effort and hardwork displayed???????? Read more
I know I have left a review before and I just keeping hoping this location will get better but I was disappointed again. They... have reached out to me regarding my reviews and given me credits to come back and try again. I think I have officially given upon Chipotle. I couldn't believe the size of the burrito I ordered, I even went inside to question it. I really thought it was achild's size burrito by mistake. I was told "it depends on who makes the burrito. If you want it bigger, just order more rice orbeans or something." So I paid $10 for a very small burrito. The bowl I ordered had hard rice and fatty barbacoa. So sad becauseI used to love Chipotle. Read more
My wife found a hair in her bowl (accidents happen) so we took the bad bowl back and asked for a replacement. Without hesitation... or fuss, they gave us a new bowl and threw in some chips and guac for our troubles. Very professional and kind. Read more