Reviews for Chick-fil-A in Grapevine, TX
I have not eaten at chick-fil-A very often but this was not a good choice when I was traveling. My fries were cold, my sandwich... was tough but the people were nice. I had it to go or I would have e asked for hot fries. Read more
Awful service at this location starting with Diego taking our order in the drive through. Diego just wasn?t very friendly. Not... only in Chick fila standards but overall standards of customer service. Next, the lady that gave us our food wasn?t a veryfriendly person either. Last of all, we found some curly hair in our salad and brought it to their attention. We were given arefund without issue or complaint but it almost seemed like they felt it was fabricated. Trust me I wouldn?t dig up a curly hairand come back to only go eat somewhere else afterwards. Read more
Please clean out the sweet tea filter or your water filter, it tasted absolutely rancid! Bought a large tea and now have to... throw it all down the drain because it tasted like Mold. Absolutely vile and a waste of money for a cheap fix that should havebeen checked prior to your opening and rush hour. Read more
I was just at this location. This was a very disappointing visit. We had a small order so I thought I didn?t have to worry about... double checking and there?s a smaller chance of something being mixed up. Well, silly me they didn?t give us any sauce after weeven asked again at the window and they gave us a completely different order than what we ordered. Most frustrating was gettinga different drink than what we asked for. I don?t understand how that happened since he asked us what we had and then went tograb it. I would be more willing to give the benefit of the doubt if they were busy and understaffed, however, the drive thruwas only a few cars long and the inside was not that busy. When we stopped to go back in to get sauce there were multiple peoplestanding there. Unfortunately, at that time I had yet to realize there were more issues with the order. Anyways, I don?tunderstand how things can get so mixed up so easily. For more than one thing to be wrong that means no one is double checking. Ihave worked in the service industry and understand sometimes human error comes into play but this was either laziness or lack ofattention. Read more
As a previous food industry worker, I got to this location at 12:03 to pick up my order that was placed at 11:50. As you can... see, I got my order an HOUR after. I spoke to three associates all to tell me ?my order will be right out?. Then someoneactually looked at their orders and said ?yours isn?t here? and walked away. The service was ridiculous, please ensure yourmanagers have help during the lunch rush? I missed an appointment due to the lack of organization Read more
From the moments I pulled up to the lady in the drive through I was disappointed. She did not great me, was short talking to me... and made me feel very uncomfortable asking for food. Not only that but my app as never scanned to redeem my rewards or if it wasshe did not apply it. The food was correct and the rest of the experience was great. But that lady was possibly the worserepresentation of Chick-fil-A. Read more
Friendly staff! Nice clean playground for the children! Not too long of a wait which was nice!
I live near this location so I come quite a bit. The service here has declined. I went this am and was the first guest in the... drive thru. The female who took my order didn?t greet me AT ALL. I got my order from a male who didn?t greet nor thank meeither. I went in to get the manager?s info to file a complaint and I was told by the female that the man was the store manager.????. You have got to be kidding me? He had zero customer service skills. I thanked him for my food and he said NOTHING.Needless to say I will be filing a complaint on him(Diego) and her (Bonnie). Read more