Reviews for Arby's in Grapevine, TX
Can?t even answer phone left off French dip off combo. Had to remind them about my drinks before I left. I?ve called 13 times no... answer . Order AAC9XKXUAGFZ Read more
Whatever you do, avoid this location at all costs. I haven't eaten Arby's in about 20 years, and won't any more after today. I... went here for the first time about a month ago, and 2 times after that including today. Not only is the service superrrrr slow,they messed up my order 2 of the 3 times. Also know that your food will be old and cold. My fries were so old that I crushed itin front of the lady at the window. Normally when you squeeze fries it won't crumble like a cracker. Also, if Robert is at thedrive thru taking orders, just go ahead and pull off because your order will be wrong. He was the one who took my orders bothtimes it was messed up. I had to go back to correct my order this time and still didn't eat it because I didn't feel comfortablewith all of the giggling and looking at me funny that they were doing when they handed it to me. Yuck! Almost $17 down the drainfor food I didn't eat. Smh. Like I said I be back to any Arby's after today. Read more
Food was just as good as usual. But Desiree was not having a good day. She seemed annoyed that we specified a side for the kids... meal, snapped back when I didn?t understand what she said and asked her to repeat in, and otherwise seemed unfriendly andunhappy. I hope you have a better day tomorrow, but when you?re in customer service, you need to manage your state and be kind! Read more
Please allow me to ask, Why is it necessary for me to be waited on by a young person with BLUE hair and Multiple METAL BOOGERS... hanging out of her nose. I understand help is difficult to acquire currently and I can easily overlook the "I don't care"attitude. I can be understanding on mistakes in the order like I've had in each of my last two visits but multiple nosepiercings are gross. I wish I'd taken a picture to post but it occurred to me too late to do so. And to top it all off, her namebadge proclaimed her as a manager. You make it hard to want to be a patron. Read more
Edit: Since posting this, there doors have been opened every time I've come by and received excellent service. Changing rating... to 5 stars. Now its other restaurants nearby closing their doors. Don't even bother trying to go here, they're closed anyways.Tried twice this week to go on my lunch break and the doors were locked. Guess I'll take Arby's out of my weekly rotation. Read more
They gave me raw chicken tenders. I bit into it and started chewing, and something didn?t feel right. They did give me my money... back, after I returned the meal, and employee said sorry??but that is the last time I go here. I just hope I don?t get sick. Becareful folks Read more
Arby's is always great and the staff is very professional. They had trouble with the coupon I got emailed but they figured it... out. I got spicy buffalo sauce instead of marinara like I asked for but I flustered them with said coupon so I can't complaintoo much. It always feels like an Arby's night! Read more
Worst fast food restaurant EVER?at 5 pm, drive thru window girl said there was no change for a 100?then asked manager, and he... made change?girl then shorted me 10 dollars and didn't give me my food!!! Read more