Reviews for The Burger Experience in Grand Rapids, MI

Worst burger I have ever had

I was so excited to try this joint, a friend of mine recommended it to me. I was even more excited to finish the burger after I... got a first taste (it was delish). The only regret I have is that I didn?t buy more. -10?? Read more

Ordered on DoorDash. The fries were hard and tasteless. The burger was alarmingly reminiscent of the tiny overcooked things on... cheap white buns ("brioche"? Ha!) served in my elementary school cafeteria. I'm not sure I knew it was possible to cook baconwith no taste. And no condiments either on the burger or included in the bag. Got three wet wipes, though! It's an experience,certainly. Just not one I care to repeat. Read more

Ordered on Doordash. Cold, soggy fries. Ordered a crispy chicken sandwich and got something completely different and the burger... I ordered was missing half of the toppings. Should have read the reviews before ordering, this place will not be getting anotherpenny from me. Read more

If you don't have any staff why are you doing door dash orders? Maybe pay more to get more help......what a shame probably... loosing money at this pace. I bet it will close down soon due to clueless owners. Read more

I have ordered delivery from them multiple times and only one time have they gotten my order correct. The last time I ordered I... should have never ordered again from them. They forgot my fries and the girl I spoke with sounded very sincere and felt bad formissing part of my order. I tried to give them another shot today and they again forgot my fries which is part of combo that youpay for. I called and the girl was ambivalent and said that she would maybe try and work on their consistency and that she wouldprobably let the manager know. Very rude I will never order from them again! It's a waste of money if they won't deliver on thefull order. I should have learned my lesson the first time but I wanted to give them another shot. Read more

Burgers are delicious but neither had condiments on them, first time we ordered we got the wrong food all together.

I ordered 2 burgers through Doordash and they got them both wrong. The mushroom swiss burger I ordered had no mushrooms and no... cheese and instead they put red onion and tomato..... The other was supposed to be bacon cheddar and it arrived plain withnothing on it. Sincerely disappointed. Read more