Reviews for QDOBA Mexican Eats in Grand Rapids, MI
The food was great! Unfortunately, the bathrooms were smelly and not very clean. The restaurant fixtures (tables, chairs, etc.)... seem in need of a refresh. There's a lot of worn cushions, etc. The floors were also not very clean, making them a bit grimy. Itwould be a great place for take-out, but the dine-in experience needs a little improvement/TLC. Read more
Went in to get food, dining area was extremely messy and so was the kitchen. The pop machine was very gross and uncleaned, and... practically out of every kind of drink. This location has historically been very unprofessional, dirty, and unhelpful whenever Igo. My chips were extremely stale and all small broken pieces. The lettuce was also warm and visibly old. Overall a horribleexperience? Read more
Just left this place, staff seems uninterested in being there and in doing their jobs. This is evident in their interactions... with customers and in the state of the restaurant in general. Dirty floors and tables, counter area not just dirty butbordering on unsanitary. I wish I could at least say it was because they were busy but they were not. Waste of $18 becauseafter seeing the conditions of the food prep area we left and threw our food out, untouched. I?m sure there will be a defaultresponse saying they?re sorry but seeing the numerous reviews commenting on the lack of cleanliness makes me think no oneactually does care. Read more
I wish would have read the reviews before we chose to eat at this location. We stopped at this location last month for lunch. I... understand there is a lunch rush, particularly on Saturdays, however we had to wait 30-40 minutes total from ordering toreceiving our food. Our food arrived cold, but we ate it anyway, as we were very hungry at that point. Staff seemed unorganizedand couldn?t figure out how to make a simple quesadilla for our daughter. This location didn?t have any drinking straws (theysimply said they were ?out of straws?), I also couldn?t put the proper lid on my cup since they were apparently out of thosetoo. Qdoba has already reached out to my wife and addressed all these issues with her in a satisfactory way. I simply wanted topost this review to discourage people from eating at this location. Read more
I used to go to this location 1-2 times a week and never had a complaint, the staff was awesome and friendly and the food was... good and the quality I expect from Qdoba. However the past 18 months this location has declined a lot...... The food is oftencold, undercooked or overcooked. Many of the staff members are working their butts off but many others are rude, disrespectfuland uncaring. I miss when I could go to this location and know I'd be leaving with a good experience. Read more
I went inside to order food for takeout. The restaurant was clean and the employees were very friendly. 5/5 stars for... cleanliness and customer service. The quality of the food was not very good compared to other QDOBA restaurants that we havebeen to. The tortilla chips were extremely salty and the food was cold. This is why the rating ultimately was listed as 2 starsout of 5. Read more
Sorry qdoba, I love your food. One of my favorite places to eat but this location needs a lot of work. Very dirty food and trash... everwhere. Currently 2 employees sitting down with trash at there feet. Staff is inattentive and lacking skills to wrap a basicburrito. My order was balled up and needed 2 foils sheets to cover. I'd be more understanding if it was like this during highvolume, but there is only me and 2 other customers in the building. I also haven't seen a manager or cook the entire time I havebeen sitting here. Please Qdoba help this location!!!!!!! Read more
The cleanliness and customer service was unacceptable. The whole place had trash everywhere and the trash can was piled up on... top. The employees were very unprofessional, making customers feel awkward with side conversations and they acted like makingour food (which is their job) a burden. They weren?t stocked with anything either and A couple employees were standing aroundnot doing anything when there was customers to be waited on. It has gotten progressively worse everytime we stop in. Read more