Reviews for Jimmy John's in Grand Rapids, MI

Super fast, super delicious, great staff, pleasing atmosphere. I never walk away dissatisfied!

Got out of work at my day job and needed a little dinner before 3rd shift.. The 1st sandwich took forever to make and they... didn't even put any meat on it. Went back and had it remade But now barely any time anytime to eat it before I have to go backto work. Thanks for the great experience. Read more

They do their best under stressful circumstances. Don't believe everything you read here as many customers are Karen's who dont... get their way. Give this store a chance and see for yourself. Also remember that most people don't think to leave a positivereview so expect mostly negative feedback Read more

I'm done with this Jimmy John's. The last two times I've gone to pick up an online order in the drive thru I've been yelled at... by the guy at the window for not telling them I'm there to pick up an online order when I did at the speaker. Me: "I'm here topick up an online order for ". Them: "Got it, we'll have it for you at the window." Get to window, "You have to tell usyou're here for an online order, you can't just pull up to the window!" Umm... I did. Twice in a row, same story. Stay awayfrom this JJ's, there plenty of better ones around. Read more

This store is awful! I placed an order online for 2 combos & an extra sandwich. They immediately called me and asked for a tip... because I didn't pre-tip. Which I always tip in cash because I am a delivery person myself. I just think that it's offensivethat they would even call me about a tip when u haven't even received my order. Read more

Ordered on the app for drive thru pick up - got all the way home and discovered my sandwich was wrong. I asked to add cucumbers,... instead I got only lettuce, not even the tomato that is standard. One piece of turkey and one piece of ham, half falling off thebread. And no napkins. Not going back to this location! Read more

I drive a commercial truck that won't fit in the drive thru. I walk into the store and employees are a little rude. They said... I CAN NOT come into the store to order at the counter. Order online and come in and pick it up. I don't order food online. Thewebsite also says dine in with a green check. Thats okay though, I can walk into any Subway and order at the counter. Read more

I can honestly say that this is the best example of the franchise I've ever visited. You walk in the door and you?re greeted... with beaming smiles, and no line to wait in because they're so fast. Thanks to the employees for brightening up my day wheneverI visit. You guys rock! Read more