Reviews for Jimmy John's in Grand Rapids, MI
This location has amazing customer service. I placed an online order with a substitute, and was called within about a min just... to confirm. Super pleasant, very timely. Excellent above and beyond customer service. Really great job. Read more
Dont expect to get anything freaky fast from this location. i had to cancel my order after an Hour and Fifteen minutes. Never... got the sub, lunch break is over!!! Person on the phone was very unprofessional and immature!! Read more
The bread is so good. They are fast and friendly. Some of the subs don't have a huge amount of meat, but you can order double... meat. The specialty sandwiches are generous. If you order off the app, you can get some good deals. Read more
Come to thus location twice a week or more. The workers are super friendly and are super fast. I even enjoy chatting while I'm... waiting. Zack is the kind of worker you want working for your company. Tip notch employee Read more
Ordered a sub tonight and the bread was over baked and hard as a rock. Not edible.
This store has drivers who not only are reckless but totally disregard traffic laws. And the owner should take appropriate... actions. Slowwww down guys it?s a parking lot not the highway and sandwiches are not that important!! Read more
Went in at 1:30pm, well after the lunchtime rush, and there were 5 employees working. One person in line in front of us. They... took that person?s order and then walked away from the register even though there were 4 other staff available to makesandwiches. 3 of them stood around and looked at us before finally taking our order. We asked for 2 sandwiches, with chips anddrinks for both. They told us the total, and we put our card in. After the payment was approved the staff at the register askedme if I paid. Like what??? There was an assembly line of 4 staff members making our sandwiches, and it took way too long to be?freaky fast.? We overheard them saying they switched the meats in accident, and had to remake the sandwiches. Fine. Okay. Youall look like teenagers and maybe like you?re training someone new so I was okay to let this all go and get out of there withfood. But after I drive home 15+ minutes and open my sandwich to start eating, it tastes a little off. On closer inspection, Irealize there?s seasoning and sauce that I didn?t ask for. I turn to my husband, and it turns out that sauce is supposed to bein the sandwich he ordered. Apparently when the messed up the meats they also messed up the sauce and seasoning and failed tofix it. I couldn?t even finish my sandwich. Extremely disappointing. Step it up, JJs. Read more
By far the most superior Jimmy Johns there is no other store compares its not even close. Bread? Fresh. Mayo? On the bread.... Deliveries? Efficient. Every bad review of this store is quite honestly, fake news Read more