Reviews for Arby's in Grand Rapids, MI
Service is usually good here, but today I was eating my sandwich and bit into something hard. A plastic bread seal/tie was in... the middle of my sandwich. Never had a problem here before but this was pretty disappointing Read more
I tried the Diablo chicken sandwich and it was amazing nice and hot and spicy the way I like it and I wouldn't change anything.
I came through during dinner rush for a shake, there was a couple of big orders ahead of me. When I got to the window my shake... was melted and I (rudely) asked for a fresh shake. The lady was professional, apologized & brought me a new one w a smile. Sheeven upsized the shake! Thank you for making it right!????? Read more
These dudes don't know their as$#$ from their elbows. Then act mad at you for telling them they handed you the wrong order. Then... they ask, "well what do you want then?" UHM excuse me? I'd like to receive the food I paid for, ya delinquent! Poor customerservice coupled with the horribly long drive thru wait times... this location is a no for me! Read more
Less than 10mins from start of getting in line(before ordering) to receiving our food. This was around 4pm on a Tuesday. No long... wait for us! Order was perfect! Read more
Like most fast food these days, quality and customer service has gone downhill. This last visit our food was cold and bland,... but they did get our order correct, so I guess that's a plus... Read more
Pretty nice staff and great tasting food. Sizing was pretty good for what I paid. I ordered off the app and picked up my order... through the drive through. It worked out well other than the usual waiting in line. Read more
Spicy chicken was absolutely terrible,chicken fell out of all the slop on bun at 1st bite. French dip needed to be meat spread... out thru bun but just ok at that. Guess I stay away a while. Went thru drive thru. Read more