Reviews for Texas Roadhouse in Grand Island, NE
We frequent the Texas Roadhouse often, and usually have great and speedy service. Last night we were sadly disappointed. It... took us 3 hours to get our food as we watched tables fill up, get their food and leave. Our order was promptly taken, drinksbought out and even received our appetizers and salads, then the wait. The server came time and again, apologizing and sayingit would be right out, yet nothing. He then told us there was a back up in the kitchen but they were getting caught up, notepeople around us were getting their food. Finally, after over 2 hours he came and apologized saying he had put the order inwrong and the management had moved our food to front of the line. After 30 more minutes we received our food. Yes, the foodtasted good except my husband got a baked potato instead of a sweet but he didn't want to complain and wait any more. Nomanager ever came to our table and we were only given a 30% discount after our server said he would see what he could do andthen he came and gave an odd excuse as to why that was all he could do. The frustration is the many lies we were told, as wepatiently and graciously gave our server the benefit of the doubt, and why did no one in management come to acknowledge whathappened or even ask us if everything was OK? We will think twice about whether we want to try eating there again. Read more
I enjoyed my experience here. The food was delicious! I had Dallas filet with house salad and loaded baked potato. Service was... excellent! Read more
My other half had "Fried Catfish dinner" he said was very good. I had dinner special of "6oz sirloin and potatoes" very good!
It wasn’t busy: no wait like the other TR restaurants who usually have on a Friday night. I ate all the rolls and still was... waiting on our non alcoholic drinks. The same appetizer showed up to our table multiple times even after informing theemployees, we did not order an app. The app was then pushed onto the table next to us. It was quite humorous to the othertable considering they watched the app come to our table multiple times. It was like the app needed a home! “ I’ll be agood app, I swear!” My salad didn’t come out and I had to ask for it after the entree arrived. Something about it was sent to the to go area. My entree was over cooked and looked like it had been rode hard and put up wet. ???? I tell ya, it’s seensome things. I would not eat it. The manager did remove it from the bill. I tasted the ribs and the ribs were good andsomething to consider reordering another time. We ran out of drink and had to ask for more drink. The person I had with me hadthroat surgery years ago so it is imperative to have a beverage available during the meal. When it was time to pay: we waited,and waited, and waited. At one point we thought to swap out wait numbers with the witch doctor but we couldn’t pull the lookoff as well as Beetlejuice. The server finally came back with the credit card and told us he was in the bathroom. That alarmedus a bit, our service was bad, however, the server seemed…. Not okay. We attributed our poor service to the server possiblyhaving a bad day. But if he was in the bathroom that long……… In the words of Piglet,”oh d-d-dear.” Read more
As usual the food was excellent! They were extremely busy but they handled it well. Make your reservations ahead of time through... the app. Get texts when they are ready for you. Inside dining is open. Read more
Very good steak and exceptional service. A lot better than what I had at Texas Roadhouse in Rialto CA a week ago
So it saddens me that I have to report negatively because texas roadhouse is my all time favorite but unfortunately the same... standards don't hold up to the reputation. I put 3 stars because 2 of our 3 meals were great but the third one was a disaster.My daughter ordered no mushrooms on her road kill meal they took it back and 1 min later they brought it back they scrapped offthe mushrooms threw a new piece of cheese on top and threw it in the microwave so then her fries became mushy and nasty. Not thekind of service you would expect from a place who charges what they do. Our waitress came to our table to take our order andthen didn't come back after that. I would understand if they were super busy but it wasn't as busy as a Friday night and eventhen I've had better service. We watched as our waitress and 2 others sat at the bar chatting with a gentleman and eating. Notvery professional. I spoke with a manager about it he was nice but the quality and customer service standards need to bereevaluated. It's sad to say we may not go back. Read more
Thank you for forgetting my silverware. I love eating hamburger steak with sautéed onions and mushrooms with my fingers. Thats... really my favorite way to eat the green beans...you need to give that tip I left to the cooks, you sure don't deserve it at thepickup window. Read more