Reviews for Hy-Vee Market Grille Express in Grand Island, NE
No hostess to seat us so our family just walked in and sat. Was told we were supposed to wait for hostess. Then other lady... told us hostess was on break. Finally got menus. However there was confusion on the two waitresses there who was supposed towait on us. One finally came back to the table and asked us who was supposed to be waiting on us. I told her I had no idea. We just wanted to order. She wondered off without taking drink orders or anything. Argued with the other waitress by thekitchen doors. Then walked past us three different times without ever acknowledging us again. So we just got up and left. Itwas very clear they didn?t want to serve us. No one even stopped is leaving. Unbelievable. Horrible way to treat customers. Will not be back. I hope someone reads this because this is one of the most saddest things that can happen to a customer. Noone should ever be treated as if they don?t belong. 30 minutes of wasted time. Read more
Initial impressions were high, affordable food with large portions and a bar. Those impressions quickly wore off as there were... only two staff members on duty. The bartender and the young man assisting her. Placing orders was painfully slow despite therebeing very few other diners compared to what this section can hold. When our food finally arrived some people didn?t get all oftheir meal, others got wrong items, one of the items was sitting out so long it was cold. The last member of our group had beenwaiting 30 minutes since we ordered and still didn?t have his food. This service is deplorable and I feel sorry for the two waitstaff that clearly are not properly equipped for any kind of service rush should one happen. I don?t blame the employees, thisis a clear cut and dry case of terrible and lazy leadership on the part of store management. The person in charge shouldactively engage in their section of this store and properly train their staff. I?ve worked in retail for 5+ years from a cashierto management and this is just sad. I will not recommend eating here to any of my Nebraska or Arizona friends until thesituation with poor management is resolved. Read more
