Reviews for El Pollo Loco in Granada Hills, CA
Got the chicken tostada salad. Glad I had a coupon because there wasn't much to it. I understand times are tough. I was... disappointed. Tostada shell is different. Thinner, I liked it. Overall, I might come again, with a coupon, won't pay fullprice. Read more
Staff here deals with a lot of customers and work really hard ! They are truly amazing ! Food was delicious , don?t forget to... the tostada bowl ! It hits the spot ! Read more
I went to El Pollo Loco because I was craving Tacos. I ordered the Shrimp Tacos. They aren?t listed under ?Our Food? on the menu... anymore. They were bland and poorly made, barely had anything in them. They were extremely disappointing. I?m giving a two starreview because I know that their other food (Tostado Bowls) are decent (I tried them a while back). I won?t be going backanytime soon in general. Read more
Bad service, attitude, wrong order and when confronted about it, employees get defensive (with receipt to prove in missing... items)? I live close by and I?d rather get something else with this consistency of bad service. Read more
They offer great food for a great price. There chicken is seasoned better than any other restaurant I have eaten chicken at.... But, for some reason, certain employees seem to have a hard time understanding an order and make things incorrectly. Read more
This restaurant is the worst one that I've seen in my life. Bad service,bad food
Excellent food! The first time I saw their awesome name on a sign, I wondered how their food was. Now that I know, I wish I... would have visited sooner. I love the way they prepare chicken. The menu has a lot of healthy options, and the condiment barprovides a different levels of spicy from mild to "fiery." In sum: Yo amo el pollo loco! Read more
When I write a review of anything I have to know for sure what is the factor that makes the difference. We are not just basing... it of the taste, the presentation, or the staff that makes it all possible for to enjoy our food. This people were relydedicated to their work. Work ethics that make it seem all of them are managers at the same time. Everything was unreal to apoint that i had to find something. And i decided to visit them on key times when normally mistakes happened. 8 months into my1st fav the person that set the steps to follow was no longer part of tje team on site. Will not het into details about thatbut all i can say that the glue that held everything together was gone. Now the good thats cooked the same way on every polloloco didn't taste good at all. I seen the dedication and also the frustration of having new members can cause. But for thenorthridge Location. I know that they have also great lead members that can be do more than the best to make it smooth for themand others. The attention, the upkeep of the location having always toppings and extra items that we crave is a plus theNorthridge location is by far one of the most busiest Pollo Loco that i have seen. And they are Able to handle it like Champs.The customer they all love that and they will continue to keep it this busy. For that Great job to all the members that makesthis possible Read more