Reviews for Chipotle Mexican Grill in Granada Hills, CA

I love Chipotle with made to order fresh food. I was hoping to try the new steak item and went in at about 5:30 pm, which is... normally a busy time. I think there was 3 customers plus myself. I was the only person waiting and I stood there for about 10minutes. No one said a word to me. There were 4 employees and only one was helping the only customer besides myself in line. Thefood bins looked empty and abit of a mess, combine this with waiting too long with not a single employee acknowledging mypresence, inspired me to change my mind and walk out to other options. One employee thought taking the trash out was moreimportant than serving food and booking revenue for Chipotle. Read more

Has the most depressing night crew ever. Usually really good, but this location has a tendency to ?stop caring? when the sun... goes down. It?s like at night time they immediately go into pre closing & have none of the options. The closing team shouldreally stop ?closing? 2 hours early every night. Night energy in this location screams they don?t want to be there Read more

You would think ordering 15 minutes ahead would mean skipping the line? Think again. The staff looked like they worked at the... DMV. I was waiting 10 minutes for someone to acknowledge there were people waiting for pickup orders. It would have been fasterto stand in line and saved me a few minutes. Read more

Got my mobile order wrong in every way possible and didn?t have it ready until 20 mins after designated pick up time. Didn?t... realize food was wrong until I got home. I looked over the receipt that is literally on the food items and it it all right butthe food inside is completely wrong. Read more

They never have ingredients and the staff is also rude sometimes. Almost every single time we have stopped by this location... something is missing from the online order or they?re out of a specific item when in the store. Read more

We arrive a little before 9 pm but the food looked as if we arrive 2 minutes before closing. Food was splattered over and around... all the containers and in low supply. It didn't look as if there were any plans to clean up the until closing. Having said thatthe burrito was tasty and customer service was good. Read more

This location deserves zero stars. The service is poor. They will get your order wrong half the time. Do not spend money here.

This location is always out of something so if you want meat and rice your good to go. When I asked about the veggies and how... long they would take she got hostile. I was more than willing to wait. 15 minutes for veggies isn't a problem. She told me itwould be an hour and it wasn't happening any time soon. I asked if they had green salsa and she just stared at me. So I asked ifI could have guacamole and she huffed and walked over to the order out side to get some. Everything they were out off is normalstuff for this restaurant and all the other locations seem to have no problems. I should have relized that when it wascompletely empty it was empty for a reason. Even the people picking up their take away waited for a long time and only oneperson was really working. Read more