Reviews for Dunkin' in Grafton, VA
8/30 lack of staff again... always complaining in front of customers, my basic caramel iced coffee is NEVER right. I'm going... back to the other Dunkin off 17. Read more
This is one of the worst DD I?ve ever been to. I don?t know if this is something on the leadership/management or supervisors. I... would rather go out of the way to another DD than go to this one. I tried to order thru the Drive Thru and was waiting almost 10minutes in line before I could even get my order up. The folks there simply just don?t care or don?t know what they are doing.In the past, we could tell our drinks were going to be jacked up - just by looking at the drink when they handed it to us. Dobetter. Read more
I love this dunkin! I came here for a 1/2 dozen for my daughters birthday and Aylla was a big help. She wrote happy birthday on... the donuts and even gave me an extra donut for free! Definitely recommend this dunkin over the other ones! Read more
Sat in line for 20 minutes and didn't even make it to the speaker to order, maybe two cars got through the window, so I left... after wasting all that time. There were only three cars in front of me when i got there. Never been to a dunkin before andwanted to try it, now I know why Starbucks is superior. Read more
Went through the drive through and ordered a iced coffee with milk. Got i t with sweet cream. Being a bad diabetic I couldn't... drink it and I was 2 miles away heading to work. No worries though one of my coworkers loved it. We all make mistakes... Read more
Always good coffee! And I love the person who came up with the idea of the bacon ???? snack! I do wish they still offered the... maple option, but the black pepper option is also yummy. It's bacon after all ???? Wow.. I seem to be the only good review. I must have been very lucky! Read more
Ok, I get it's Dunkin' but, still....come on guys. I usually have a good experience with this place so maybe it was just poor... management during this time.? Regardless I came back in line twice due to my order being messed up then, waiting 11 minutes eachtime going around the circle because, there was a line. Then to top it off my food looked like this. For many that sees thisplease do not be alarmed, it's not anything major but this tells me that they have not cleaned there grill in a while due tothis char burns on my food. (I used to work in a Dunkin', I know what it's supposed to look like) Also, waiting almost 30minutes for a messed up order, very rude teen at your establishment window, although I get it we all have bad days but, do nottake it out on me and cold food. I waited 30 minutes for cold food. Due to my past experiences with this place I will give itanother try and share an update later down the road. Overall experience /5 - 2/5 Food experience /5 - 1/5 Customer serviceexperience /5 - 1/5 Read more
Open sign on but no one there, 2 hours after they supposedly opened?!!?? Worst dunkin I?ve been to by far, open or not. Order is... wrong every single time. It comes down to individuals not caring. Get new management & staff. Read more