Reviews for Taco Bell in Goodlettsville, TN
They have workers inside but all their lights are off and says they don't close till 1am but it's only 12:30
Crunchy Taco shells were old and had nasty after taste, could not finish food, tossed in trash
Super nice dude at the window, food was better than most Taco Bells. Pleasantly surprised.
Drive thru was moving really fast and the food was fresh and hot. It was highway stop while driving to Nashville. Glad it was... really close to the highway. Read more
Loose Fiesta Veggie burritos. Can't have sloppy burrito wrapping in a slow time. Someone in the lunch crew needs a refresher.... Tortilla was also mangled (no time in warmer imo), so I couldn't even reroll it properly. Was difficult to judge the fill. Read more
I ordered through the mobile app for pick up at the drive through. I arrived and they displayed my order on the screen and asked... if it was correct. I said yes. I arrived at the window and sat for a few minutes and they opened the window and asked for$12.69. I explained I ordered via the mobile app and already paid (my order only totaled $6.53). They shut the window and cameback a minute later and asked what did I order - I told them. Three employees gathered around to discuss shutting the window. They opened it and asked again what did I order. I told them again. A few minutes later they handed out my drink and a bag withfood. Upon opening the bag I saw it was wrong and stopped before driving off. I looked back at the window and told them thiswasn't what I ordered. And with real attitude he said "Well what did you order". I said I would drive around and come in - therewere several cars behind me. I walked in a little upset and set the bag of food on the counter - the employee came and I askedto speak to the manager and he representative himself as the general manager and that he wasn't going to allow me to yell athim. I could just leave. He claimed they were short handed and he was at this point not going to make the order right. Andthey couldn't process a refund since it was a mobile order I would need to call Taco Bell and if I made a complaint that thecall would more than likely be routed to him so I wouldn't get anywhere making a complaint. At that point I was more thanfrustrated and picked up the bag to toss it back to him and he said through that and I'm calling the police. I will admit Ishould have held my temper better but if that is the customer service they want to provide I won't be back and will encourageeveryone I know to not be back. FYI - the dining room was empty and they had 5 or 6 employees working so they couldn't havebeen that busy. Read more
Clean, polite staff, managers are all kind. Mistakes are fixed quickly, and staff are honest about how long meals will take.
Thursday night I had the best customer service I've had in a long time. The young lady on the drive thru mic & the gentleman at... the window were the dynamic duo. I wished I knew their names. They were phenomenal!!! I was so impressed! Read more