Reviews for Nothing Bundt Cakes in Goleta, CA
I have previously tried their cakes, no doubt they are good. My complain is regarding their service. It is downright rude and... unacceptable. I had a pick up order scheduled on a Sunday morning at 9 AM through their portal. These are the events thattranspired. I arrive at 9:30. Door is locked. I call. No one picks up. I decide to wait half an hour in my car. No bigdeal. Door opens at 10. I say I had a pickup order, salesperson takes my info and brings the cake. Before leaving I inform thesalesperson that I had to wait. Before I can finish she cuts me off and says the store opens at 10. I ask then why did you havean option to pick up at 9? She flatly replies "I don't take care of that". So far I am totally understanding of her situation.Then I say okay, perhaps you can talk to the concerned personnel. This is where things get unacceptable. She just leaves me andstarts talking to another customer. A simple "sorry for the inconvenience, we will look into the portal issue" would havesufficed and I would have left it there. Anyways. Cake is good. Service is bad. That's all. Read more
I've been here to pick up cake on several occasions. Each time service has been friendly and efficient, and the bundts... delicious. Hoping to pick up some of their fall flavor bundtinis soon! Read more
Make sure you have your own fork if you want to treat yourself to an afternoon cake. Apparently this store doesn?t give forks... due to covid. Every other food establishment seems to be able to give out forks with purchase of food, maybe there is a specialclause for bakeries.....probably not. Not to mention the staff had a bad attitude. I won?t return....Anna?s always give forkswith their treats. Read more
If I could give this place a zero I would. There were 2 people in line when I arrived, one was almost finished, the next person... went in and 15 very long min later the other person working decided to look up.. to my amazement she asked if I'd been helped asif she had no idea if I'd been served yet in spite of her watching me fret over not recieving any service. The one customerahead of me was deep in conversation with the other clerk. I hope her cake was worth it. So finally it was my turn, I'd readthe menu and picked what I'd order. Then I was told they didn't have that flavor.... there's not much variety at this shop just overpriced plain looking bundt cakes, so I asked for something different, nope didn't have that.. the clerk was not going tomake this easy for me, so I asked her what they did have, she did not know but at least she disappeared to go ask . .. nopethey didn't have anything other than 2 large super expensives bundts in a flavor I did not want AND they would not haveANYTHING else until tommarow. It was not particularly late. I guess the woman ahead of me got the last one.... What kind of cakeshop does not have cakes!!! I did notice in addition to the high prices to have it decorated with no frosting you get to payanother $10, and I don't know, wait a week for it? I will not return, no samples, no friendliness, not helpful and nocake!!! PS I went to another cake shop, 2 min wait, smiles, sweet people, much better prices, pretty cakes that look and smellyummy with no hole in the middle and FREE emblishment. Read more
I swear, every event I have been to from birthdays to volunteer farewell parties has had Bundt cakes--and for good reason! Every... since they opened here in Santa Barbara their Bundt cakes have been a staple. Love them because not only are they delicious, butunique as well. Tons of flavors. Read more
Love these cakes. Fast friendly service with plenty of flavor and decorating options.
Good product, but excessive wait times in the store. We ordered a dozen bundtinis to be picked up in the afternoon. The product... was ready in a timely manner (and yes they were delicious), but I was nearly late to my event because it took so long to pick itup. There were two people in front of me in line, but only one person on the front register and a manager in the back room whomI didn't see. I was nearly late to my event because I hadn't counted on waiting for 12 minutes to do a 30-second transaction.They need to find a way to up their customer service game to match the deliciousness of their cakes. Hopefully, this was just aone-time thing. Read more
these cakes are so good. The employees there are amazing and super friendly. In particular Samantha is great. She took care of... decorating a cake for my daughter and she loved it. You are lucky to have employees like her. Read more