Reviews for Thai Express Restaurant Gloucester in Gloucester, ON

I would like to give ZERO star to this Thai Express location if I can! I went there for lunch today with three of my colleagues... around 1:25 pm. I have ordered a Beef PAD SEE. When I almost finished my PAD SEE, I found out there was a HAIR inside of the PADSEE noodle. Since I was almost done, I went to the counter and just wanted to tell them that there was a hair. I didn't wantthem to replace or what. I just wanted to let them know. So I talked to a guy who is one of the cooks. This guy didn't say anyapologies and he said ?IT'S YOUR HAIR!? Yes, this was what he said when he saw the HAIR!!! So I told him it was impossible thatmy hair was inside of the meal and mixed with the noodles! He insisted it's my hair because the two cooks are black hairs. Ifyou go there often, you will know the cashier lady who usually help with preparation is brown/red hair. And this lady was juststanding beside this guy. So I told this guy that the lady is brown hair. The guy said:" No. She was not cooking. It's yourhair!" He even said:" it's JUST a hair. What do you want?" This is so ridiculous and insulted!! There is no apologies at alland other employees didn't say anything. I have never been a restaurant like this in my life. And They let me learned how theytreat their customers and how they look at their customers when there is an issue. I go this location for lunch in the pastthree years. And I will NEVER go again!!! DON'T recommend you to order there, specially if you have brown or black hair!! Read more

I told him the food was too spicy for me even tho I already eat spicy food, I asked him to calm the spicy a bit he laughed in my... face and started speaking to his colleagues about me! So rude and the food was very spicy! Read more

Just bought a Yellow curry w/chicken. I wish I could have taken a better photo showing the type of chicken served: full of fat... and tendons. A lot of rice and very, very few vegetables. This is the last time I will ever go to Thai Express! Read more

I got lunch here, Pad Ew Sew. It was supposed to have broccoli but didn't have a single piece of broccoli in it and there was... limited beef. So it was basically $18 for rice noodles and a drink. They were delicious though, I can't deny that. Read more

Picked up chicken basil fried rice and Tom yum soup for dinner. Quantity is very good. Would definitely recommend the fried... rice, very very tasty. Not a fan of the soup though, it was slightly sweet. It?s a open kitchen concept, you can see your foodbeing cooked. Very clean and lots of places to sit and park your car. Staff is quick and food was ready in less than 15 mins. Read more

Portion sizes are noticeably different at this location. I've gotten food from other Thai Express locations and got the usual... carry out containers with the portions that I usually would get anywhere. This location however has decided to not only usesmaller containers but also put less in them. Might as well go to the another location and get more for your money. Read more

Usually pretty good. The last time I ordered the mango Thai racha the chicken was dry. And barely any chicken, was mostly... batter. Guess with the price of meat now they getting stingy with their portion of meat. Don't think I'll be going back anytimesoon. The quality used to be so good. Flavourful and moist chicken. Was really disappointed this last time, chewing on drybatter Read more

Super friendly service. Very clean location with ample parking and in-restaurant seating. Air quality is excellent due to... fantastic ventilation. Best fast food around. It's so fun to watch your food being prepared. Also, transparency gives peace ofmind!! #localguide Read more