Reviews for Dunkin' in Glendale, AZ
They are the slowest and the most rude customer service especially the ?blondish yellow hair? young girl working in the drive... thru that accused me of stealing donuts when I had my debt card in my hand and she ASSUMED that I had already paid and handed memy order without asking if I paid. Yesterday I went into this Dunkin? an sat there in line for 10-15 mins and the guy at thecounter was never greeted or acknowledged she was there yesterday as well and kept ignoring the customer at the counter.Absolutely worst customer service! Read more
I have been coming to this location for a number of years. The service hasn?t been top notch but it?s progressively gotten... worse. They mess up orders. They have you wait for 15 plus minutes in the drive through every time. There is 5 plus employeesworking every time. Today I ordered two coffees 1 sandwich a 10 specific munchkins. The rep in the window says here the sandwichyou ordered but the receipt for your full online isn?t printing can you tell me what you ordered. So I inform her my full order.She then proceeds to tell me we don?t make one of the drinks hot they only come cold which is incorrect. Then I tell her I needthe 10 munchkins she walks away goes and fills an order puts it down then proceeds to forget about my order. The other ladymaking coffee makes my hot coffee I ordered properly. And I sit for another almost 5 minutes waiting for someone to see me stillsitting there finally the rep running the window notices me and I remind her I need my 10 pumpkin munchkins and she walks awaymid sentence and when she comes back she gives me a 10 variety munchkins. I understand that they are busy and have a lot goingon but for someone to give me miss information multiple times and a wrong part of my order is tiring. I have been going hereless and less. But because it?s the only location I can easily access I can?t say I won?t ever go here again. But it will be fewand far between from here on out. Read more
They consistently fail to add my pumps of flavoring to my iced coffee. Today they decided to not even stir it. I took a drink... and it was all the Splenda at the bottom. Come on guys, do better! Read more
Today, I ordered a Strawberry Frosted w/ Sprinkles Donut and a Caramel Iced Coffee for breakfast. I haven?t visited the Glendale... area since 2015 when my bestie and I often ordered from this specified Dunkin?. I highly recommend this Dunkin? branch as thewoman who assisted w/ my order had been friendly, efficient, and generous as to provide a tiny pile of napkins. Read more
Clean store. Decent workers. Doughnuts were mostly heart shaped for upcoming Valentine?s Day. Cute. But the freshness and... flavor for 430 am doughnuts was lacking. Tasted like prepackaged store bought doughnuts. Their coffee drinks are much betterthen their doughnuts Read more
Service this morning was poor and my bagel bites were hard including the cream cheese. Yuck! Lady at the drive through didn?t... give me my complete order, when I asked for the rest of my items she didn?t believe me and asked to check for herself!Starbucks service and quality is so much better!! Guess I won?t be coming back here! Second time in a row that I?ve had a badexperience with this location. Dunkin? Donuts just lost a loyal customer. Read more
Worst location ever!! I swear every time I come here they always mess something up. This time they burnt my food. Like who wants... to eat a charred bagel with hardly any cream cheese.... don't recommend coming here, your order will definitely get messed up. Read more
Anytime I come to this Dunkin they are always busy BUT THEY ALWAYS HAVE THEE BEST CUSTOMER SERVICE! From the delivery guy all... the way to their management and leadership. I was throughly impressed with how they handled today being ?National coffee day? &the specials they going on. The line was long no doubt but I?d rather be in a long wait and treated with kindness and respectthen be first in line and treated poorly anywhere anytime. Props to this team and this location your hard work doesn?t goun-noticed and I hope this goes to show your kindness and professionalism does go a long way! I have witnessed how rude andnasty some customers can get & I hope this positive review makes your day as you all have made mine. Thank you! Read more