Reviews for Baskin-Robbins in Gilroy, CA

Closing early is not okay. I understand that people want to go home. But you're still paid to be there and do your job. If... you're supposed to close at 9:45 PM close at 9:45. Don't lock door at 9:35 PM. As it is when you check your website you'resupposed to be open till 10:00 PM. Also Google maps says 10. But your personal little sign that you slapped on the door says9:45 so at least stick to that 9:45. Super angry not going back. Read more

This is March 2021 and in January 2021, my daughter turned 13 and wanted a cake from here. While eating her chocolate ???? cake... , we found multiple strands of hair in them .... and you can imagine how that went. I went to the store the next time but theowner wasn?t present so I sent an email with pictures. No response was ever received or apology or even just acknowledgementof that email. Today 3/31, my kids ask to go in there and I remembered to talk to the owner but her response wasshocking. After I asked her if she checks her emails she said yes and always I proceeded to tell her my experience. Herresponse was something like this ?I will have to check with my production line , we don?t make anything here ? I said Ma?am isthat all you have to say ? I was hoping for you to acknowledge my experience and at least take responsibility for that momentruined and the fact that I returned to support your small business. But oh no .... she went on to scream in-front of her staffasking me to not come back . (Like I was ever ) I also went on to pay for my daughters ice cream ???? as she yelled ? don?tcome back?. The level of unprofessionalism was astounding, in-front of her staff and my lil 8 yr old daughter!! If you can?thold yourself together and apologize to a client may be you should reconsider your business strategy in such a small town. It?ssuch an inappropriate move towards a customer from a boss/ owner .I will not be returning and I will make sure I tell others ofthis behavior until you improve your customer service. I am sure I am not the only one that has had this but I am just the onedeciding to write about it. I love to support small businesses but this should not be acceptable customer service in anybusiness. Read more

It was hot yesterday, and I wanted some ice cream. While looking for a flavor, I noticed that they placed globs of ice cream... from the older buckets onto new ones.The flavor I wanted barely had any ice cream in it, looked old and was discolored. I askedif they could bring out another bucket, the girl looked dumb founded and told me no. Of course they wouldn't accommodate me,their customer. Won't be back. Thanks!!! Read more

My family and I went to this location for various ice cream items; it had been a really long time since we?d been here. Upon... entering, the shop looked dated and dirty but there was a long line and assumed we were going to get exceptional service.Baskin-Robbins has a great product with its ice cream, so nothing can really go wrong there. We ordered a couple of ice creamscoops and two large milkshakes. This is our standard order and expected standard product/serving size. The picture attached iswhat we got for the shakes. It was missing about 2 inches of shake from each cup. We have purchased milkshakes before, atdifferent locations, and had never had the shakes served like this. When we asked the girl attending us, if this was how theyserved their shakes, she said ?I followed the measurements and it?s really busy.? I was taken aback because I had never heardthis kind of response. Usually, employees apologize and try to rectify the problem and not take a defensive stance with acustomer, especially when the product is so expensive. Since there was a long line, I did not want to make a scene and paid formy items, although it was obvious I was not too happy about it. If you want a milkshake at this Baskin-Robbins, expect this kindof product. Will not be going here again. Read more

I get it, it was Mother's Day and, thus, probably busy throughout the day; however that's no excuse to be rude to a... customer...especially when it's not warranted. When I got there, there were no other customers. I told the server that it wasgoing to be an order of four triple scoop ice-creams in bowls. I was not asked if my order would be to go; however, with theamount I was ordering and considering I was alone, one could/should have safely assumed. In any case, I politely asked if Icould please get a lid for the 1st triple scoop bowl she handed me with a spoon as the order was to go. At this point, theserver ROLLED her eyes at me, roughly yanked the spoon out of the bowl, harshly flung it into the garbage can, and begrudginglyput a lid on as requested. I mean she had an obvious attitude as if "how dare I ask for a lid"! She completed my order but theentire time, she was acting as if "how dare I make her scoop ice-cream." I was stunned! By the time I was given the 4th triplescoop, other customers had come in and the one immediately after me gave me a look of "what the heck" when I turned and lookedat her as she, too, was seeing the attitude I was receiving from this server because it was THAT obvious. I normally leave atip; however, this time I did not as I don't think I've ever been treated with such an attitude like this server had for noreason other than to be rude....and considering the tip jar was completely empty at 4p, I have a feeling I wasn't the only onemistreated that day. This was my 1st time going to this location, and probably my last as I really don't see myself patronizingthis particular BR again. The ONLY reason I'm giving it 2-stars is 1) the order was correct and 2) the ice-cream, as always,was yummy. Read more

This is good place to get some dessert whether it is a sundae or a shake or an ice cream pizza or a cake. They have everything... one can expect from an ice cream shop. They even have pies and some cute looking clown cones for kids to enjoy. Attaching apicture here to show the variety of things they have to offer. It is a nice place with clean store and very courteous staff Read more

I come here often because it is the closest Baskin we have, but recently they have made some great changes. They have ice cream... tacos(never seen that before), they have all flavors of roll cakes available and above all they have candles now. It is so easyto just go and pick everything from one place. Oh and yes, they have full sheet cakes available in the display. Seriously, soeasy to pick cakes now. New flavors are available and good service. Read more

I love the service and energy that the cake decorators and servers showed. This store really cares for all the needs of the... customers as well as the customers themselves. I went with my entire family looking for a cake for my sister?s birthday. As wewalked in we were greeted with a friendly smile and made very welcome. We had a tough time of deciding what cake we wanted, butthe cake decorating team was very helpful is tailoring to our needs. We eventually placed an order for a tiramisu over chocolatecake. When we picked up our order, I was very impressed that everything was neat. The frosting was professionally done, theborders evenly spaced, and the presentation was efficient. The team wasted no time in taking my order, completing the order andserving me and my family. My family has been getting our cakes from this Baskin Robbins for many years. I would definitelycontinue coming back to this store for any and all cakes needs that I will have. Read more