Reviews for Baskin-Robbins in Gilroy, CA

This was the first (and last) time I visited this Baskin Robins. I went to grab my kids a scoop of ice cream and decided on 2... creature creations. I was helped by an older Asian man who was handling some bananas and walking to the back. After putting thebananas down, I noticed he did not wash his hands and was not wearing plastic gloves. As he was making my order I noticed himreach into a small refrigerator to pull out the chocolate ?shark fin? and ?Turtle shell? placing one in each cup. I said I hopeyour hands are clean since you just touch that food. He proceeded to look at me in a rude way, turned around to retrieve oneglove then replaced the fin and shell with the gloved hand. He then said and I quote ? this should make you happy?. I think itis time the health inspector pays them a visit! They don?t even deserve 1 star! Read more

First I got a sundae and they didn't put any nuts out hot fudge. When I returned, they were annoyed and gave me half a story of... hot fudge. Read more

I have been trying to order a cake for days and website keeps giving me error messages so I decide to call and the owner was... sooooo rude. If I were able to give a ZERO I would by the way he talked to me. He refused want to take my order, and said it wasok for me to take my business somewhere else. Really? Why be open if u don?t want customers. Learn customer services firstbefore owning a business! Read more

RUDE OWNERS. DO NOT GO GIVE THEM YOUR BUSINESS GO SOME WHERE ELSE. These people do not deserve your business and neither do they... want it. I was there shopping for a cake with my son, and the man (asian older man) and he kept giving me a hard time for noreason, none at all. He must not be suffering during these hard times because he opened the door and like wanted us to leave. Hekept giving us dirty looks and making us feel uncomfortable. Unbelievable! We went to safeway instead but I really wanted to beable to support smaller owned business but that this one and never again. Read more

They need to learn how to make a chocolate blast. Everytime we go in, no one there ever knows how to make my favorite Baskin... Robbins drink or even tried, so I have to settle for something else. Very disappointing. Read more

The place was nice employees were friendly but they did not wear gloves when they were serving our orders

I like these sandwiches more than subway. The hot pastrami is very good. It is getting expensive and I hate being asked for a... tip. The bread sometimes can be hard and there is a lot of it. The ice cream is good, but that too is expensive. For the $25-30I spend on 4 cones, I could buy a ton of ice cream, sauces, toppings and make it at home for the whole week or more. Read more

For the price tag, the service is decent. The ice cream is less than satisfactory, but again, it's a big chain and the prices... are reasonable. There is no complimentary free WiFi - something every restaurant needs. Read more